Summary
Overview
Work History
Education
Skills
Reading, cooking, baking, spending quality time with friends and family
Timeline
Generic

Christy Collins

Summary

Fantastic customer service skills and attention to detail with a commitment to staying professional under pressure. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

34
34
years of professional experience

Work History

Floral Department Manager

Marion Flower Shop
02.2012 - 09.2022
  • Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
  • Inventoried plants and flower care supplies and ordered more.
  • Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Developed strong relationships with vendors and negotiated favorable terms, resulting in better prices and improved product quality for customers.
  • Proficient in utilizing floral design software to create custom arrangements.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Researched latest design trends, colors, and vendor products for use in new pieces.

Owner

Flowers By Christy
09.2005 - 01.2015
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and developed team members to build human capital.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Prepared annual budgets with controls to prevent overages.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Student Tutor

North Central State College
01.2009 - 09.2011
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
  • Adapted teaching methodologies to accommodate diverse learning styles and abilities.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Promoted active participation during tutoring sessions, inviting students to ask questions and engage in thoughtful discussions.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Mentored and coached students with focus on developing independence and self-confidence.

Medical Coding and Billing Specialist

Hursh Drug
02.1990 - 02.1994
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Assisted in preparation of medical reports for external parties.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.

Pharmacy Technician

Pharmor Pharmacy
01.1989 - 02.1994
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.

Education

Bachelor of Science - Nursing

North Central State College
Mansfield, OH

High School Diploma -

Ontario High School
Mansfield, OH
05.1989

Skills

  • Floral shop assistance
  • Quality Assurance
  • Merchandise Display
  • Design Team Recommendations
  • Price Negotiation
  • Creative merchandising and display
  • Teamwork and Collaboration
  • Process Improvement
  • Problem Resolution
  • Strategic Planning
  • Learning styles understanding
  • Analytical and Critical Thinking
  • Concept Clarification

Reading, cooking, baking, spending quality time with friends and family

Reading is important to further knowledge. I find it fascinating to dive into what makes an individual who they are and why they act the way they do. This is why I mainly enjoy true crime and educational reading. Often times it seems we can fix the body but it is much more complex to fix ones mind.

Cooking, baking, smoking, grilling, all of these pique my interest and makes for a great day. I was raised in Georgia and have lived by the path that food heals the soul. I like to show my love for others by feeding them. Nobody will ever go hungry around me.

It is always a great time when my boyfriend and myself can spend quality time with our five children or gather with our very dear friends.

We could go somewhere, vacation, or stay home and watch television. It really does not matter when you are with those you love. Of course this includes my two dogs and my twelve chickens.

Timeline

Floral Department Manager

Marion Flower Shop
02.2012 - 09.2022

Student Tutor

North Central State College
01.2009 - 09.2011

Owner

Flowers By Christy
09.2005 - 01.2015

Medical Coding and Billing Specialist

Hursh Drug
02.1990 - 02.1994

Pharmacy Technician

Pharmor Pharmacy
01.1989 - 02.1994

Bachelor of Science - Nursing

North Central State College

High School Diploma -

Ontario High School

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Christy Collins