Christy Cook

• Develop and implement logistics strategies, policies, and procedures.
• Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
• Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit. Approximately 40-60 truckloads a week.
• Resolve shipping discrepancies by coordinating customer and carrier communications.
• Monitored logistics performance and identified improvement opportunities.
• Efficiently managed budgets while minimizing unnecessary expenditures.
• Developed strong relationships with vendors, carriers, and brokers leading to improved pricing and service levels.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Quickbooks
• LTL-Process all LTL & Ground Shipments (FedEx & UPS) from each of the warehouses.
• Manage shortages/overages and damages. Claims
• Approve all invoiced freight.

• Onsite representative for Samsung
• Intermodal shipping (Live & Drops)
• Local and International
• Meticulous Tracking off all shipments
• Follow up with carriers & customers about drop trailers & detention

Logistics Account Specialist OTR & Intermodal

• Empowered to make decisions to satisfy customer expectations regarding pickup and delivery of product for OTR & Intermodal.
• Customer services: problem resolution, sales and pricing.
• Carrier development and carrier relations
• Resolve rate discrepancies with carriers and respond to returned pre-notes in a timely manner.
• Operations process adherence; use personal judgment to satisfy customer expectations regarding pickup and delivery of product to meet expectations.
• Business development; responsible for correctly setting the pricing to a customer to ensure that margins are acceptable for the corporation
• Coordinated driver dispatch to accomplish daily delivery requirements.
• US and international shipments
• Resolved shipping discrepancies by coordinating customer and courier communications.
• Built and established relationships with staff and vendors.