Summary
Overview
Work History
Education
Skills
Timeline
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Christy Cook

East Berlin,PA

Summary

Dedicated professional with experience at Lowes Home Improvement and Weis, skilled in effective communication and problem-solving. Proven ability to manage inventory and resolve customer issues, enhancing loyalty and service quality. Committed to upholding ethical standards and delivering exceptional care in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Medical Assistant

Penn State Hershey Medical Center
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Cashier

Lowes Home Improvment
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pharmacy Technician Trainee

Weis
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.

Customer Service Representative

Lowes Home Improvment
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma - General Studies

Corrigan-Camden High School
Corrigan, TX

Medical Assistant Diploma - Medical Assisting

Concorde Career College
San Diego, CA

Skills

  • Inventory organization
  • Problem-solving skills
  • Effective communication skills
  • Medication dispensing
  • Patient confidentiality
  • Customer service
  • Reliable team player
  • Maintaining confidentiality
  • Patient care coordination
  • Electronic medical records

Timeline

Customer Service Representative

Lowes Home Improvment
08.2024 - Current

Medical Assistant

Penn State Hershey Medical Center

Cashier

Lowes Home Improvment

Pharmacy Technician Trainee

Weis

High School Diploma - General Studies

Corrigan-Camden High School

Medical Assistant Diploma - Medical Assisting

Concorde Career College

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Christy Cook