Christy Craft
Indianapolis,IN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Penn Station Subs
10.2015 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Food and Beverage Supervisor
Homewood Suites
01.2011 - 10.2015
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
Money Center Associate
Walmart
01.2008 - 01.2011
- Loaded customer credit cards and signed up new customers for card programs.
- Performed various money center services to customers.
- Answered department phone calls.
- Updated and maintained long-term accounts.
- Prepared bank deposits and corporate cash shipments.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Sorted and counted coin and currency to make change for associates.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Education
High School Diploma -
St. Stephens High Scool
Hickory, NC05.2002
Skills
- Employee Scheduling
- Labor Cost Controls
- Microsoft Internet Explorer
- ADP Workforce Now
Timeline
General Manager
Penn Station Subs
10.2015 - Current
Food and Beverage Supervisor
Homewood Suites
01.2011 - 10.2015
Money Center Associate
Walmart
01.2008 - 01.2011
High School Diploma -
St. Stephens High Scool
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