Christy Crawley
Victoria,Virginia
Summary
Highly organized, detail oriented, tech-savvy Certified Revenue Cycle Representative with over 6 years of experience specializing in administrative office work, problem-solving skills, proficiency in document preparation, and handling confidential information. Also, I excel in managing patient data, supporting EHR improvements, and ensuring compliance with HIPPA and quality standards. Known for increasing productivity and proven to be efficient with an ability to quickly learn and navigate any computer software program or office filing system and maintain a professional atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Skills Coach
Three Rivers Treatment Center
03.2025 - Current
- Provide direct care to neuropsychiatric residents with trauma and behavioral issues
- Monitor and observe resident interactions to ensure they are in a therapeutic environment.
- Coach individual residents to practice healthy coping skills
- Document and report interactions, incidents, and progress of residents
- Support and supervise residents in the classroom setting
- Maintain confidentiality and compliance
Food Service Tech/ Direct Service Associate
Virginia Center for Behavioral Health
01.2024 - 03.2025
- Provide direct care to neuropsychiatric residents with trauma and behavioral issues.
- Supervise residents to ensure the safety of food preparation and sanitary regulations.
- Prepares food, cleans and disinfects kitchen and serving areas, utensils, and equipment.
- Follow protocol to collect and properly store food to ensure compliance with established safety standards.
- Document and report interactions, incidents, and progress of residents
- Maintain proper documentation for compliance and safety requirements, for audit purposes.
Health Information Management Tech/Specialist
VCU Health CMH/Ensemble Health Partners
10.2018 - 01.2024
- Efficiently retrieve and maintain patient medical records ensuring accurate organization and timely access for medical staff.
- Handle all medical records requests to ensure completeness and accuracy to avoid underpayment, over payment and fraud
- Handle subpoenas and search warrants while adhering to confidentiality rules to protect clients’ sensitive information.
- Perform core technical functions of HIM (Health Information Management), including electronic deficiency analysis and verification of patient identification.
- Maintain proper documentation for compliance and safety requirements, for audit purposes.
- Manage the merging of patient’s duplicate medical record numbers, prepping, scanning, and ensuring quality control of medical records.
- Review the daily surgery schedule, ensuring timely delivery of available reports to the pre-op area and assigning signature deficiencies as needed.
- Handling failed interfaces in transcriptions, answering telephone calls, and directing calls as needed to the appropriate departments.
- Trained users in all departments on the EHR transfer.
- Resource to the public concerning assistance programs on payments.
- Knowledge of Joint Commission and Center for Medical Services.
- Knowledge of different Electronic Medical Records systems such as EPIC and Cerner.
Administrative Assistant
Atrium Staffing Agency (Contract)/Fort Pickett
10.2021 - 02.2022
- Support the provision of essential services and preparation of medical records for over 10,000 Afghan guests at Ft. Pickett, ensuring accurate and timely documentation.
- Effectively manage demanding 12- hour shifts in a high-risk setting, demonstrating resilience and commitment to the mission of Operation Allies Welcome.
- Collaborate closely with Afghan linguists to access patient needs, facilitating clear communication and ensuring the delivery of quality care.
- Gained hands-on experience in dynamic environment, working shoulder-to-shoulder with healthcare professionals and support staff.
- Maintain confidential records for military-grade clearance.
- Check-in patients to be seen by the medical team.
- Transcript medical records into a database.
- Provide patients with medical documentation for their care.
- Schedules future appointments.
Dietary Aide/Cashier
VCU Health CMH
07.2016 - 10.2018
- Ensure thorough washing and sanitation of all dishes on the patient and retail side of the hospital café, contributing to a clean and hygienic dining environment.
- Delivering meals to patient rooms in a timely and efficient manner.
- Assist kitchen staff in maintaining a clean and sanitary environment adhering to health and safety standards.
- Provide exceptional customer service by interacting with patients and customers in a positive manner, ensuring a friendly and courteous experience.
- Accurately receive, prepare, and post receipts for hospital café services, ensuring precise documentation and compliance with contractual allowances.
Teacher Assistant
Central High School of Lunenburg
08.2014 - 06.2016
- Provided direct support to special education teachers, working with students with disabilities in various settings to implement individualized education plans, monitor student progress, and assist with classroom management and instruction. Helped with individual and group instruction, supervised students in and out of the classroom, and assisted with personal care needs.
Education
High School Graduate - Advanced Diploma
Central of Lunenburg
05.2016
Certified Medical Assistant
Southside Virginia Community College
Skills
- Proficiency in Microsoft Office, Microsoft 360
- Time Management
- Interdisciplinary Collaboration
- Proficient in Adobe software
- EHR systems (Epic, Cerner, Meditech, CPSI)
- EHR Implementation
- Customer Service
- Communication
- Data Analysis & Data Quality
- Clinical workflow Analysis
- Data Entry
- ICD-10, CPT, and Medical Coding
- Conducting Audits
- Attention to Detail
- Discretion and confidentiality (HIPPA & Data Privacy)
Certification
- Certified Revenue Cycle Representative by Healthcare Financial Management Association.
- CPR/First Aid Certification.
Timeline
Skills Coach
Three Rivers Treatment Center
03.2025 - Current
Food Service Tech/ Direct Service Associate
Virginia Center for Behavioral Health
01.2024 - 03.2025
Administrative Assistant
Atrium Staffing Agency (Contract)/Fort Pickett
10.2021 - 02.2022
Health Information Management Tech/Specialist
VCU Health CMH/Ensemble Health Partners
10.2018 - 01.2024
Dietary Aide/Cashier
VCU Health CMH
07.2016 - 10.2018
Teacher Assistant
Central High School of Lunenburg
08.2014 - 06.2016
Certified Medical Assistant
Southside Virginia Community College
High School Graduate - Advanced Diploma
Central of Lunenburg
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