Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Christy Creed

Gastonia,NC

Summary

Office Administrator with over 20 years of experience in administrative support and office management. Expertise in handling high-volume calls, coordinating logistics, and executing various administrative tasks efficiently. Proven ability to multi-task, prioritize workloads, and maintain composure in high-pressure environments. Strong communication skills, adept problem-solving capabilities, and proficiency in dispatch software systems.

Overview

30
30
years of professional experience

Work History

Dispatcher/Customer Service Representative

CLT Express
Belmont, US
07.2018 - 01.2025
  • Dispatched between 50 and 100 rides daily, ensuring operational efficiency.
  • Assigned drivers to appropriate routes based on customer needs.
  • - Monitored vehicle locations to maintain smooth transportation progress.
  • - Assigned vehicles based on ride specifications and driver availability.
  • - Secured passenger payment information for efficient processing.
  • - Communicated trip changes promptly to drivers for seamless coordination.
  • Monitored vehicle locations to track progress and provide updates.
  • Resolved issues by troubleshooting problems with drivers and customers.
  • Provided support to drivers in regards to directions, paperwork.
  • Managed communication between drivers and clients to ensure clarity.
  • Assisted in developing strategies for improving tracking accuracy, efficiency, and overall performance.
  • Coordinated transportation schedules for timely deliveries and pickups.

Title Clerk/Administrative Assistant

TR Motors
Gastonia, US
01.2011 - 07.2016
  • Updated pricing sheets and inventory to reflect market conditions, enhancing competitive positioning.
  • Processed titles and registrations efficiently at local DMV offices to ensure compliance.
  • Maintained a thorough understanding of motor vehicle sales and transfer regulations in NC and SC.
  • Set clear expectations for clients during sales processes to improve overall satisfaction.
  • Collected payments while monitoring transaction account status for accuracy.
  • Obtained loan and lien information promptly from financial institutions to facilitate transactions.
  • Ensured timely signing and recording of all necessary legal documents for vehicle transactions.
  • Reviewed vehicle documentation for completeness before processing titles.

Front desk Medical office Administrator

Gaston Foot and Ankle Associates
Gastonia, US
06.2003 - 10.2011
  • Checked in 80-90 patients daily and confirmed appointments while updating medical demographics.
  • Triaged incoming calls to appropriate departments to ensure efficient communication.
  • Collected patient consent for medical treatments and exams, ensuring compliance with regulations.
  • Scheduled and confirmed upcoming appointments, facilitating patient access to care.
  • Managed patient check-out processes and scheduled follow-up appointments as directed by physicians.
  • Retrieved referrals, updated insurance information, and processed co-payments accurately.
  • Entered all billing charges, including CPT codes and modifiers, into the system for efficient billing.
  • Balanced collections daily and deposited funds to the bank, maintaining accurate financial records.

Document Clerical Clerk

Cigna Healthcare
Gastonia, US
03.1999 - 01.2003
  • Executed data entry of billing codes to create accurate claims.
  • Coordinated the collection and distribution of faxes to customer service representatives.
  • Managed switchboard operations, directing calls to appropriate departments.
  • Facilitated mail and medical claim distribution to relevant departments.
  • Ordered office supplies, ensuring functionality of copiers and fax machines.
  • Led problem-solving initiatives to enhance customer service quality.
  • Assisted in training new employees on office policies and procedures.

Key Cashier

Rite Aid
Gastonia, US
06.1995 - 03.1999
  • Executed store opening and closing procedures efficiently.
  • Balanced daily registers and deposited funds to the bank.
  • Scheduled staff and entered payroll hours weekly.
  • Maintained inventory levels through stocking and creating planograms.
  • Assisted pharmacy operations by collecting patient data for prescriptions.
  • Requested medication refills from doctors' offices promptly.
  • Verified insurance information and eligibility for prescriptions.
  • Collected prescription co-pays and signatures, ensuring compliance with regulations.

Education

Hunter Huss High School
Gastonia, NC
06-1995

Skills

  • Administrative operations and support
  • Fleet management
  • Office administration skills
  • HIPAA-compliant
  • Data management
  • Operations management
  • Scheduling and schedule management
  • Training and development
  • OSHA regulations knowledge
  • Problem solving
  • Work ethic and integrity
  • Team building and collaboration
  • Insurance verification
  • Medical records management

Personal Information

Authorized To Work: US

Timeline

Dispatcher/Customer Service Representative

CLT Express
07.2018 - 01.2025

Title Clerk/Administrative Assistant

TR Motors
01.2011 - 07.2016

Front desk Medical office Administrator

Gaston Foot and Ankle Associates
06.2003 - 10.2011

Document Clerical Clerk

Cigna Healthcare
03.1999 - 01.2003

Key Cashier

Rite Aid
06.1995 - 03.1999

Hunter Huss High School

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