Christy Crenshaw
Jacksonville,FL
Summary
Dedicated management professional with a strong track record of developing customer loyalty, managing sales and operations. Exceptional communicator skilled at building strong client relationships and adept at overcoming objections to drive sales success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Sales/Office Manager
Crenshaw's Termite & Pest Control
01.2000 - Current
- In charge of daily office operations
- Responsible for closing sales and scheduling appointments
- Responsible for customer service and satisfaction
- Account management and daily data entry
- Responsible for AP/AR, inventory and collections.
- Managed 35+ incoming calls and emails per day, with a 95% close rate on sales calls.
Optical Technician /Insurance Manager
Community Eyecare Specialist
01.1998 - 01.2000
- Patient pre-testing and workups
- Pre-Screening patients and record documentation
- Responsible for all eyeglass sales, dispensing and fittings
- Meeting with vendors, purchasing frames and maintaining inventory
- Contact lens training and education
- Filing all insurance claims.
Insurance Manager
Community Eyecare Specialist
01.1995 - 01.1996
- Filing all insurance claims, recording outgoing claims and payments
- Updating Patient records, collecting overdue balances, handling patient questions or problems
Skills
- Customer Service
- Goal-Oriented
- Relationship Building
- Office Administration
- Project Management
- Sales Reporting
- Sales process optimization
- Sales strategy development
- Pipeline Management
- Negotiation
- Critical Thinking
Qualified By
20 years experience in management of a small company. Computer literate with experience in sales, accounts payable and receivable, account collections and bookkeeping. Experience in Quicken, QuickBooks, Microsoft Office, as well as field related software. Strong people skills with training in personality types and phone etiquette. Achieved management position in prior company, completing an instruction manual accompanied by staff training. Motivated and well organized self-starter with high energy level.
Timeline
Sales/Office Manager
Crenshaw's Termite & Pest Control
01.2000 - Current
Optical Technician /Insurance Manager
Community Eyecare Specialist
01.1998 - 01.2000
Insurance Manager
Community Eyecare Specialist
01.1995 - 01.1996
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