Christy Cronheim
Boise,ID
Summary
Proven leader in enhancing program outcomes at Idaho Department of Health and Welfare, adept in policy development and stakeholder engagement. Expertise in data analysis and advanced communication led to significant process improvements. Skilled in navigating federal/state regulations, ensuring quality assurance, and fostering customer relations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Quality Improvement Program Specialist
Idaho Department Of Health And Welfare
09.2020 - 12.2023
- Completed Children's Services Outcome Reviews (CSORs)
- Completed provider and Developmental Disability Agency (DDA) reviews
- Developed strong relationships through consistent communication and attentive service
- Reviewed and completed program complaints
- Worked in multiple data systems
- Worked with parents to complete CSORs
Infant Toddler Policy Program Manager
Idaho Department Of Health And Welfare
03.2013 - 09.2020
- Established strong relationships with key stakeholders, ensuring support for program initiatives
- Managed the Infant Toddler and Idaho Sound Beginning Programs and the Head Start Collaboration Office
- Supervised six professional staff members
- Vast experience researching, interpreting, and applying federal law and regulations, and state rules, policies, and procedures
- Developed updated, and implemented statewide policies and procedures
- Managed the program's eManual
- Developed and submitted the annual federal grant application
- Worked with regional leadership, staff, and contractors to implement program processes in an efficient and effective manner
- Used the program's web-based data system to review, monitor, and manage program performance and adherence to federal and state law, regulations, policies, and procedures
- Completed and submitted the Annual Performance Plan Report
- Reviewed and submitted the State System Systemic Improvement Plan
- Monitored and managed central office contracts
- Monitored quality of regional programs with outcomes measures and program data
- Used program data to monitor state and regional performance, identify strengths and areas of focus, and guide program practice
- Provided leadership, technical assistance, and training to regional leadership, staff and contractors
- Strong collaboration with early childhood programs and stakeholders
- Developed interagency agreements with the State Department of Education, Maternal Infant and Early Childhood Home Visiting Program, and Idaho Educational Services for the Deaf and Blind
- Managed the central office policy program budget
- State liaison with the U.S. Department of Eduction, Office of Special Educations Program, and national technical assistance providers
- Responded to formal complaints and rendered decisions based on federal law and regulations, and state policy and procedures
- Developed, trained, and mentored central office and regional staff, and early childhood partners to ensure proper understanding and implementation of federal law and regulations, and state policy and procedure
- Reviewed and interpreted data to achieve desired program results and develop new or modify existing policy, processes, and procedures as needed
- Assisted in developing and leading the hub leadership/human service quarterly supervisor meetings
- Strong and open communication and collaboration with central office staff, regional leadership, staff, and contractors, and other internal and external early childhood partners
- Attended and presented at the Infant Toddler Coordinating Council as a member
- Former national Infant Toddler Coordinators Association board member
- Former Idaho Higher Education Consortium member
- Former Idaho Sound Beginnings Advisory Committee member
- Former Maternal, Infant, Early Childhood Home Visiting Steering Committee member
Infant Toddler Program Specialist
Idaho Department Of Health And Welfare
07.2006 - 03.2012
- Developed and updated federal State Performance Plan and Annual Performance Report
- Developed and implemented policies, procedures, implementation manuals
- Assisted in developing and completing regional focused monitoring reviews
- Developed and monitored the quality of regional programs with corrective action plans, outcome measures, and program data
- Monitored regional and program performance, identified strengths and areas of focus, and assisted in guiding practice with extensive use of program data
- Presented and participated in the hub leadership quarterly meetings
- Strong and open communication with regional leadership, staff, and contractors
- Extensive involvement in development and implementation of regional and statewide training
- Provided technical assistance to regional leadership, staff, and contractors
- Extensive involvement and understanding of the coaching evidence-based practices
- Developed and monitored contracts
- Strong collaboration and understanding of statewide early childhood programs and stakeholders
- Developed and completed trainings for regional leadership, staff, contractors, and pertinent stakeholders
Program System Specialist, Automated
Idaho Department Of Health And Welfare
05.2004 - 06.2006
- Developed business requirements for the Child Welfare data system
- Developed and completed user acceptance testing to ensure data system functionality met the end user business needs
- Developed and trained end users on new or updated data system requirements
- Worked closely with data system analysts and developers to ensure accurate understanding of end user business needs
- Lead programs within the Division of Family and Community Services in developing and testing the for CAMIS data system
Developmental Disability Project Staff/Care Manager
Idaho Department Of Health And Welfare
05.2001 - 05.2004
- Assisted in the development of a new statewide Medicaid Adult Developmental Disability system
Infant Toddler Program Developmental Therapist/Service Coordinator
Idaho Department Of Health And Welfare
06.1998 - 05.2001
- Managed and coordinated early intervention center and home-based programs
Education
Master of Education - Early Childhood Special Education
Idaho State University
Pocatello, ID12.1996
Bachelor of Science - Speech Pathology And Audiology
Idaho State University
Pocatello, ID05.1994
Skills
Customer Relations
Expert Problem Solving
Quality Assurance/Improvement
Policy/procedure expert
Federal/state law and regulations expert
Advanced communication
Expert in data systems
Data Analysis
Project Planning
Process Improvement
Issue Research
Program Evaluation
Technical communication
Certification
Idaho Certified Public Managers Program, December 2010
Timeline
Quality Improvement Program Specialist
Idaho Department Of Health And Welfare
09.2020 - 12.2023
Infant Toddler Policy Program Manager
Idaho Department Of Health And Welfare
03.2013 - 09.2020
Infant Toddler Program Specialist
Idaho Department Of Health And Welfare
07.2006 - 03.2012
Program System Specialist, Automated
Idaho Department Of Health And Welfare
05.2004 - 06.2006
Developmental Disability Project Staff/Care Manager
Idaho Department Of Health And Welfare
05.2001 - 05.2004
Infant Toddler Program Developmental Therapist/Service Coordinator
Idaho Department Of Health And Welfare
06.1998 - 05.2001
Master of Education - Early Childhood Special Education
Idaho State University
Bachelor of Science - Speech Pathology And Audiology
Idaho State University
Idaho Certified Public Managers Program, December 2010
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