Christy Joy Cusick
Tacoma,WA
Summary
To pursue a career that will utilize my customer service skills, animal and sales knowledge, and training provided by previous job experiences. Responsible and dedicated animal care expertise with proven abilities in cleaning cages, managing supplies, and meeting animal needs by leveraging a compassionate nature and love for every creatures. Offering a quick ability to learn, multitask, execute time management skills, and years of pet store experience.
Overview
12
12
years of professional experience
Work History
Food Service Leader
Chipotle Mexican Grill
Kent, WA
01.2024 - 02.2025
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Developed and implemented standard operating procedures for food service staff.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Used computer to store and retrieve data and online orders.
- Resolved conflicts between employees in a timely manner while enforcing established policies.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Processed payments by totaling purchases: cash, credit cards, or automatic debits; issuing change or receipts.
- Filled in for employees in all positions at the restaurant.
Assistant General Manager
The Habit Burger Grill
University Place, WA
11.2023 - 01.2024
- Opened a new restaurant in Puyallup and University Place, Tacoma.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Monitored and reported food and labor costs and waste, consistently saving establishment funds.
- Organized special events such as promotions or fundraisers to drive business growth.
- Recognized by management for providing exceptional customer service.
Assistant Store Manager
The Pet Hale
Mililani Town, HI
05.2021 - 09.2023
- Performed animal duties such as feeding, watering, cleaning stalls and enclosures, and providing enrichment activities.
- Educate adoptive families on proper animal care and responsibilities, such as nutrition, grooming, and housebreaking.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed online presence through social media channels and TV commercials.
- Restrained animals during examinations or procedures using appropriate techniques.
- Administered medications to animals.
- Transported animals between facilities for treatment or adoption events as needed.
- Performed grooming tasks such as brushing fur, trimming nails, cleaning ears, bathing.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Mortgage Loan Processor
Clear Mortgage Capital
01.2020 - 05.2021
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Determined loan eligibility by conducting income analysis, credit checks, and repayment ability reviews.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Managed pipeline of loan applications to ensure efficient processing.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Prepared and delivered loan documents to title and escrow teams.
- Utilized various software and tools to streamline processes and optimize performance.
- Established relationships with key clients and new clients through leads and cold contacts, while maintaining existing customers.
Kitchen Manager
Johnny Rockets Restaurant
Kapolei, HI
08.2018 - 03.2020
- Trained new employees on kitchen procedures and policies.
- Monitored kitchen productivity and assessed overall productivity and workflow.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Sales Associate
Kalihi Pet Center
Honolulu, HI
05.2013 - 02.2020
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Prepared food to meet needs of animals under care with appropriate meals.
- Provided assistance with adoption events held at the facility.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cleaned and sanitized kennels, cages, runs, and aquariums.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Delivered excellent service to pet owners to drive repeat business.
Medical Office Assistant
Kuakini Medical Center
Honolulu, HI
08.2014 - 01.2016
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
- Collected samples from patients for laboratory testing purposes.
- Prepared treatment rooms for patient examinations.
- Organized patient charts before each day's clinic sessions began.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Changed dressings on wounds to prevent infection and check for healing.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Behavioral Sciences
Leeward Community College
Pearl City, HI01-2012
High School Diploma -
Waipahu High School
Waipahu, HI05-2010
Skills
- Team leadership
- Employee training
- Data entry
- Time management
- Safe food handling
- Point-of-sale system
- Shift management
- Hospitality service expertise
- Upselling techniques
- Patience and tolerance
- Multitasking capacity
- Attention to detail
- ServSafe Cerified
- Flexible and adaptable
References
References available upon request.
Timeline
Food Service Leader
Chipotle Mexican Grill
01.2024 - 02.2025
Assistant General Manager
The Habit Burger Grill
11.2023 - 01.2024
Assistant Store Manager
The Pet Hale
05.2021 - 09.2023
Mortgage Loan Processor
Clear Mortgage Capital
01.2020 - 05.2021
Kitchen Manager
Johnny Rockets Restaurant
08.2018 - 03.2020
Medical Office Assistant
Kuakini Medical Center
08.2014 - 01.2016
Sales Associate
Kalihi Pet Center
05.2013 - 02.2020
Behavioral Sciences
Leeward Community College
High School Diploma -
Waipahu High School
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