Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
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CHRISTY D. KIRBY

Newnan

Summary

IT professional with 28 years of experience at Delta Air Lines, specializing in Airline Ticketing, Revenue Management, and Technical Operations. Expertise in QA, business analysis, and management of complex products, with over 20 years as a Senior Test Engineer. Proven track record in leading testing projects through the Software Development Life Cycle, ensuring high-quality outcomes. Strong communicator and problem solver, skilled in manual and automated testing, with a focus on effective collaboration and quick resolution of software issues.

Overview

29
29
years of professional experience

Work History

Senior Test Engineer

Delta Air Lines - AllSource PPs
Atlanta
08.2021 - Current
  • Supported API testing for canceling, refunding, and e-credit processes of Delta Air Lines.
  • Executed testing for CADF API configuration changes to enhance channel onboarding.
  • Implemented retirement of CADF on-prem services, eliminating database synchronization.
  • Tested synchronization between on-prem TAR database and AWS RDS database to simplify architecture.
  • Led successful execution of DOT Mandate project to automate refunds, saving resources and reducing penalties.
  • Mentored automated test engineer, creating a regression testing framework that improved coverage by 75%.
  • Conducted functional and automated testing for Automated Batch Refunds process, enhancing efficiency.
  • Generated daily ARS Reports using complex queries to analyze refund metrics for management.

Senior QA Test Engineer

G4 Consulting, llc
10.2015 - 03.2020
  • Led QA efforts for Interline EMD project, generating $3M weekly in upsell revenue.
  • Directed team of 7 in quality assurance for large-scale projects over two years.
  • Developed test strategies and documented test cases for timely Sprint goals.
  • Executed test planning and cost estimation for current and future product releases.
  • Triaged bugs across environments, ensuring consistent quality across platforms.
  • Managed pre-production support for Delta's email system to enhance customer communications.
  • Coordinated visa settlement processes for 10 restricted countries successfully.
  • Oversaw production defect support on a monthly rotation, ensuring operational continuity.

Senior Test Engineer/ QA test lead

Delta Air Lines
05.2009 - 12.2014
  • Mentored peers and served as a source of expertise within the Reservations Technology Electronic Ticketing group that supports Delta Air Lines Domestic, International and off-shore electronic ticketing.
  • Designed backend SQL queries to verify test cases against Oracle / DB2 electronic ticketing database.
  • Trained new team members on creating test cases, retrieving test data, researching Documentum database, Mercury Quality Center, as well as the formal validation process of functionality and regression testing.
  • Served as primary point of contact for the QA Test team for two of the most prominent portfolios in the company.
  • Revenue Accounting and Airport Customer Service.
  • Led Defect Review meetings to discuss defects and resolutions with the development team and business users.
  • Analyzed data integration across multiple applications and recommended process improvements and best practices for testing.
  • Provided 24/7 coverage support of integration and production application monitoring, analyzing root cause and taking appropriate action to resolve.

Senior QA test lead

Delta Air Lines
02.2005 - 05.2009
  • Developed system test cases from high level business requirements, system workflows, and defects from production for the Revenue Pipeline group that provides streamlined revenue reporting allowing Delta Air Lines the ability to make more strategic business decisions based on better data.
  • Analyzed and gathered data to create Master Test Plans, test scripts and test cases.
  • Performed Regression testing to help identify enhancements/ modifications to the Revenue Pipeline components for each new release.
  • Created sql scripts to manually test functionality and regression testing in UNIX within the system.

Developer

Delta Air Lines
03.1999 - 02.2005
  • Led production support for multiple systems within Loyalty, Sales, and Alliances group.
  • Provided technical and customer support for application suite to over 200 users.
  • Debugged complex application issues, ensuring timely resolution and quality updates.
  • Re-designed and developed applications transitioning from fat-client to thin-client technology in Java.

Project Coordinator/ BA

Delta Air Lines
10.1996 - 09.1997
  • Served as liaison between client and development team.
  • Monitored problem areas and coordinated resources to resolve issues.
  • Created and distributed executive level progress reports, detailed monthly status and cost reports for review.
  • Tracked expenses, purchase orders and time charged to each project.
  • Coordinated hardware and software purchases for multiple projects.

Education

Some College (No Degree) - Accounting And Finance

West Georgia Technical College

Skills

  • Agile and waterfall methodologies
  • SQL query development
  • Test strategy and planning
  • Functional and regression testing
  • Quality assurance and control
  • Mentorship and training
  • Data analysis and reporting
  • Bug triage and defect management
  • Problem solving and attention to detail
  • Test case writing and design
  • Cloud platform expertise
  • Risk management strategies
  • CI/CD tools: Jenkins, GitLab
  • API testing with Postman
  • JavaScript proficiency
  • Manual and automated testing frameworks
  • SDLC lifecycle knowledge
  • Version control: GitLab, Tricentis qTest
  • Testing tools: HP Quality Center, Quick Test Professional, SOAP UI, DBeaver,
  • Data formats: XML, JSON, HTML, JSP
  • Reporting tools: Crystal Reports, Brio, MS Office
  • System knowledge: Unix, Microsoft Windows, Deltacom system, Axis system, Omnipro

References

References available upon request

Awards

  • Delta Technology Commitment to Excellence Awards
  • 2005
  • 2006
  • 2007
  • 2008
  • Delta Technology Award, 2003
  • Above & Beyond Award
  • 1998
  • 1999
  • 2000

Timeline

Senior Test Engineer

Delta Air Lines - AllSource PPs
08.2021 - Current

Senior QA Test Engineer

G4 Consulting, llc
10.2015 - 03.2020

Senior Test Engineer/ QA test lead

Delta Air Lines
05.2009 - 12.2014

Senior QA test lead

Delta Air Lines
02.2005 - 05.2009

Developer

Delta Air Lines
03.1999 - 02.2005

Project Coordinator/ BA

Delta Air Lines
10.1996 - 09.1997

Some College (No Degree) - Accounting And Finance

West Georgia Technical College

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CHRISTY D. KIRBY