Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Christy Daniels

Quincy,FL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience
3
3
years of post-secondary education

Work History

Store Manager

Dollar General
Quincy, FL
07.2022 - 02.2023
  • Managed daily operations, administrative duties, scheduling, and sales
  • Interviewed, hired, trained, and supervised new employees and associates
  • Managed associates', employees' and team members' time off requests
  • Performed official money count every shift
  • Coordinated schedules and assigned employees' shift
  • Ensured consistent store productivity and metrics that increased sales and profitability
  • Demonstrated excellent people skills in both client and employee relationships
  • Achieved sales goals
  • Monitored and ordered supplies
  • Developed a productive team environment
  • Trained, developed, and managed store employees
  • Handled customer inquiries and complaints
  • Opened and closed the store at end of day
  • Achieved sales goals
  • Responsible for budget management
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Assistant Manager Retail

Dollar Tree
Quincy, FL
06.2021 - 07.2022
  • Surprised employees and helped resolve any issues with staff and customers
  • Trained new employees
  • Counted draws, pulled cashers for next shift and closings, counted safe daily and made deposits and dropped deposits Keeping logs of money
  • Opened and closed the store
  • Unloaded truck of merchandise and frozen foods and pulling in the appropriate place
  • Counting ,checking in the vender and stocking
  • Cleaned store bathrooms as a well as remove all trash and swept
  • Time management pulling and counting registers and safe creating deposits dropping deposits
  • Help customers and answered questions and handle any issues
  • Set end caps
  • Enforced company policies and procedures
  • Managed stock room
  • Neatly stocked merchandise on sales floor
  • Maintained cleanliness of Store

UPS Personal Vehicle Driver

UPS
Tallahassee, FL
10.2019 - 01.2020
  • Load 70 or more parcels in the order of my stops
  • 70 or more stops a day
  • Delivered packages to homes
  • Seasonal for 2 yrs
  • Package transport
  • Drove residential routes
  • Delivered products in a timely and courteous manner
  • Loaded packages
  • Maintained ongoing communication
  • Consistently completed on-time deliveries
  • Managed paperwork
  • Obtained package signatures
  • Maintained receipts and income from deliveries
  • Inspected and maintained cleanliness of vehicle
  • Drove residential routes
  • Loaded packages
  • Consistently completed on-time deliveries
  • Managed paperwork
  • Obtained package signatures
  • Inspected and maintained cleanliness of vehicle
  • Delivered products in a timely and courteous manner
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained signatures from customers upon delivery of goods.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Minimized liability by consistently following road rules when driving.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Mail Carrier

USPS Mail Carrier, United States Postal Service
Tallahassee, FL
03.2020 - 05.2021
  • Sorted and cased out going mail and parcels for daily route in the order I was delivering loaded my mail truck in order for all stops maintained the order through out the day pulling from 3 stakes DPS ,FLATS,AND
  • PARCELS while driving a mail truck
  • Scanned all parcels while loading and when delivered.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Handled mail and packages with care to prevent damage during delivery.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.

Owner and Operator

Tattoo World Supply's
Atlanta, GA
05.2002 - 03.2019
  • OWNED AND OPERATED A store in A extremely busy plaza was very well known grow to over 5000 customers
  • TILL COVD-19 HIT THEN I WAS FORCED TO CLOSE! We sold any and everything to do with tattoos and body piercing
  • Had Atlanta's #1 Tattoo Artist an and exotic body piercer
  • Followed safety codes and medical codes for permits and safety
  • Cold Calls, Door to Door, advertising and marketing, handed out Flyers, held and attend conventions
  • Opened and closed store enforced policies
  • FILE,FAX,COMPUTER KNOWLEDGE, EXCEL, WORD,POINT OF SALE, MICROSOFT
  • Order supplies and maintained sock room
  • Payroll, made Orders deposits, invoices, budget, profit and loss, cash register, and sales.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Devised processes to boost long-term business success and increase profit levels.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

High school diploma - undefined

Sapulpa High School
08.1992 - 05.1995

Skills

Delivery Driver Experience (5 years)undefined

Timeline

Store Manager

Dollar General
07.2022 - 02.2023

Assistant Manager Retail

Dollar Tree
06.2021 - 07.2022

Mail Carrier

USPS Mail Carrier, United States Postal Service
03.2020 - 05.2021

UPS Personal Vehicle Driver

UPS
10.2019 - 01.2020

Owner and Operator

Tattoo World Supply's
05.2002 - 03.2019

High school diploma - undefined

Sapulpa High School
08.1992 - 05.1995
Christy Daniels