Christy Davis-Martinez
Wellston,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Scheduling Specialist
Integris IMG Central Referrals
OKC, OK
06.2022 - Current
- Trained newly hired top talent in Guidelines, Transcription of referrals, outbound calls and insurance to maximize productivity.
- Evaluated training materials prepared by instructors and offered actionable suggestions, Recommended improvements in existing training processes as needed,
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
- Resolved escalated patient complaints relating to denied or delayed referrals promptly.
- Monitored referral outcomes, reporting on trends and areas for improvement to healthcare management teams.
Owner/Operator CNA/HHA
Various Clients
Nichols Hills , OK
01.2014 - Current
- Managed 3-5 caregivers in clients private homes, payroll, scheduling.
- Assisted patients with personal care to alleviate burden on family members.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Monitored employee performance and applied objective feedback to inform evaluations.
Contractor CNA/HHA
Laura Lynn's Home Care
OKC, OK
04.2006 - 06.2019
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
A/R Manager
Pool Corporation
OKC, OK
01.2004 - 04.2006
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Improved billing and month-end reporting processes.
Lead
Young America Corp
OKC, OK
01.2001 - 12.2004
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Mentored new employees on multiple clients and understanding of how each client is unique in how they wanted their operations handled and delivered constructive feedback to increase understanding of job duties.
Education
CNA/HHA - Nurse Assistant
Moore Norman Technology Center - South Penn
Oklahoma City, OKSkills
- Employee Management
- Epic Systems
- Great Work Ethic
- Microsoft Office
- Team Building
- Critical Thinking
- Customer Service
- Friendly, Positive Attitude
- Reliable and Trustworthy
- Attention to Detail
- Multitasking and Prioritization
- Self-Starter
- Detail-Oriented
- Problem-Solving
- Data Entry
Timeline
Scheduling Specialist
Integris IMG Central Referrals
06.2022 - Current
Owner/Operator CNA/HHA
Various Clients
01.2014 - Current
Contractor CNA/HHA
Laura Lynn's Home Care
04.2006 - 06.2019
A/R Manager
Pool Corporation
01.2004 - 04.2006
Lead
Young America Corp
01.2001 - 12.2004
CNA/HHA - Nurse Assistant
Moore Norman Technology Center - South Penn
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