Motivated and results driven retail leader with 20 years experience with a passion for team talent and development with a commitment to corporate goals.
-Managed multiple Specialty businesses and balanced team member expertise in each area to effectively lead teams in each department resulting in 52% share of total store business and $42 million in sales. These departments included Electronics, Ulta, basic Beauty, Apparel and Accessories, Domestics, Decorative Home, Storage and Utility, Kitchen, and Seasonal shops.
-Lead a team that executes inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes.
-Created schedules for 5 teams making adjustments as needed to align to guest traffic, business needs and payroll allocation.
-Setting and planning departments monthly/quarterly workload to support business priorities and lead team to deliver on sales goals,
-Enabled efficient delivery to our guests by leading pick, pack, and ship fulfillment work.
-Anticipated staffing needs, talent planning, and recruitment both long and short term.
-Developed strategies and utilized workload planning tools to complete all scheduled workload.
-Managed the company's flagship store and had a hand in managing 7 total stores for the company some being concurrently.
-Frequently recruited by division level management to troubleshoot underperforming stores and coach store managers while providing feedback to Regional Managers.
-Developed and coached team an team leaders to elevate their skills and expertise.
-Created a guest obsessed culture and lead team to prioritize the guest experience and deliver on stores sales goals.
-Managed 100 plus front-of-house staff for a high volume tourist destination with live nightly music.
-Excell at team development establishing a buy-in mentality from team members
-Creates guest obsessed teams with the ability to pivot when needed while leading with a strong sense of urgency, dedication, compassion, and accountability
-Establishes a culture of accountability through clear expectations and performance management
-Strong business acumen