Christy Dicken

Work History

Poplar Bluff Regional Medical Center

01.2023 - Current

Greeted Patients, Drug Reps, visitors professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with patients, and updated patient records. Scheduled appointments, printed off lab and x-ray orders and any medical documents needed.
Answered phone promptly and directed incoming calls to whom they need to go to. Also, try to take care of requests as much as possible.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with patients through email, telephone, or mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Assisted with onboarding new patients and securing paperwork completion.
Improved workflow by introducing more efficient document handling and organization practices.

Poplar Bluff R-1 School District

04.2017 - 01.2023

Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
Collaborated with school administrators to develop efficient scheduling strategies, optimizing course availability and maximizing staff resources.
Trained new staff members on registrar office operations, promoting consistency in procedures and upholding high standards of professionalism.
Managed financial aspects of registration including fee collection, payment processing, and scholarship disbursement coordination.
Supported school events by managing logistics related to graduation ceremonies, awards programs, and orientation sessions.
Contributed to the development of school policies by providing input on registration procedures, attendance tracking, and transcript management.
Managed the coordination of credit transfers and transcript evaluations for incoming transfer students, enabling smooth academic transitions into new programs.

First Missouri State Bank

11.2016 - 03.2017

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Resolved customer issues promptly.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Counted and packaged currency and coins.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Provided customer records, account statements and copies of checks.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Logged cashier's checks and other transactions to maintain accurate account records.
Turned in excess cash to maintain drawer security.
Maintained friendly and professional customer interactions.