Christy Dickson
Oxford,AL
Summary
Accomplished in streamlining operations and enhancing team performance, leveraged expertise in audit support and personnel oversight at ZLA Solutions to significantly improve billing accuracy and staff efficiency. Combined meticulous attention to detail with exceptional organizational skills, driving project success and elevating customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Payroll and Billing Specialist
ZLA Solutions
07.2019 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database. Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing for up to 600 employees.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
Maintained confidentiality of employee records and payroll information. - Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Processed 800-1000 invoices per month using QuickBooks software and quality portal. Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Worked with customers to develop payment plans and bring accounts current.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
- Implemented early warning systems to identify potential problem accounts before they became delinquent, enabling proactive intervention and resolution efforts by maintaining excellent customer service standards.
- Maximized recovery of 85-90% of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions for over 300 current and delinquent accounts.
Staffing Manager
ZLA Solutions
07.2017 - 07.2019
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires for client requiring temporary staff of 70-90.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities. Performed sourcing, interviewing, negotiations and hiring.
- Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
- Collaborated with HR teams to ensure compliance with employment laws, regulations, and company policies throughout the recruitment process.
Service Department Coordinator
Darden Green Co., Inc.
01.2016 - 06.2017
- Coordinated timely maintenance services, resulting in increased customer satisfaction rates. Maintained accurate records of all service repairs, work orders, and warranty claims for easy reference and tracking.
- Streamlined dispatch processes by implementing efficient scheduling and communication systems for team of five technicians.
- Reduced customer wait times for appointments with effective communication and organization strategies.
- Handled escalated customer concerns promptly, resolving issues effectively while preserving positive client relationships.
- Multitasked efficiently under pressure to manage high call volumes during peak business periods successfully managing priority tasks simultaneously.
- Streamlined service department operations by implementing efficient scheduling and coordination systems.
- Fostered open lines of communication between service department and other departments within company contributing to overall smooth operations.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Administered weekly department payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Maintained high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Office Administrator
AC Services
05.2013 - 10.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Reconciled account files and produced monthly reports.
- Leveraged Excel functions and formulas to manipulate large data sets, improving overall reporting speed and efficiency.
- Consistently met strict deadlines, delivering high-quality reports under tight time constraints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Set schedules for staff of 75-100 by planning and designating shifts and hours.
- Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
Education
High School Diploma -
Collinsville High School
Collinsville, TX05.1996
Skills
- Personnel Oversight
- Audit Support
- Interest calculations
- Accounts receivable management
- Collections experience
- Staff Training and Development
- Project Management
- Payment posting
- Staff Recruitment and Hiring
- Customer Service
- Attention to Detail
- Organizational Skills
Timeline
Payroll and Billing Specialist
ZLA Solutions
07.2019 - Current
Staffing Manager
ZLA Solutions
07.2017 - 07.2019
Service Department Coordinator
Darden Green Co., Inc.
01.2016 - 06.2017
Office Administrator
AC Services
05.2013 - 10.2015
High School Diploma -
Collinsville High School
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