Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Dicus

Charlotte,NC

Summary

Accomplished Store Manager with a proven track record at Things Remembered, excelling in customer service management and problem-solving. Demonstrated ability to enhance customer relations and resolve issues, boosting store performance. Skilled in employee training and maintaining retail merchandise quality standards, fostering a positive and efficient store environment. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Store Manager

Things Remembered
08.2007 - 11.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Department Manager

Nordstrom
12.2010 - 02.2017
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Customer Service Manager

Stein Mart
05.2017 - 07.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

Certified Dental Assistant - Dentistry (Pre-Dentistry)

Dental Assistant Academy
Charlotte NC
09.2012

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Friendly and Positive
  • Outstanding communication skills
  • Employee Training
  • Retail Merchandise Quality Standards

Timeline

Customer Service Manager

Stein Mart
05.2017 - 07.2023

Department Manager

Nordstrom
12.2010 - 02.2017

Store Manager

Things Remembered
08.2007 - 11.2010

Certified Dental Assistant - Dentistry (Pre-Dentistry)

Dental Assistant Academy
Christy Dicus