Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christy Druml

Delafield,WI

Summary

Dedicated and hard working individual who has excellent customer skills, very dependable and trustworthy, loves working with people while meeting and exceeding their needs. I am ready to take on any challenge to come my way with great work ethic and a smiling face.

Overview

27
27
years of professional experience

Work History

General Manager/Area Operations Coordinator

Massage Envy/ABG
Brookfield, WI
03.2024 - Current
  • Recruit, hire and retain front desk and service providers.
  • Conduct performance evaluations and address staffing challenges.
  • Drive membership sales.
  • Handle customer service issues with professionalism.
  • Oversee scheduling, hiring, inventory management and licensing requirements.
  • Manage revenue targets and cost controls to meet financial goals.
  • Maintain compliance with company policies, safety regulations and licensing requirements.
  • Onboarding of acquisitions of new clinics

Cosmetologist

Finch's Nest
Milwaukee, WI
11.2005 - 01.2017
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Applied highlights, lowlights or other coloring techniques.
  • Developed relationships with new clients through referrals from existing customers.
  • Tracked inventory of supplies used for styling services.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Created updos for special occasions like weddings or proms.
  • Updated and maintained customer information records and beauty services provided.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Responded to customer inquiries by phone, email and in person.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Greeted customers, answered phones and booked appointments.

Bartender

Betrand's Point Comfort
Oconomowoc, WI
10.2004 - 06.2007
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Effectively multitasked within fast-paced environment.
  • Greeted customers and provided excellent customer service.
  • Upsold customers from shelf to premium brands to help boost sales.

Real Estate Assistant

Colliers International
Las Vegas, NV
03.2002 - 11.2003
  • Located potential listings and set up meetings.
  • Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
  • Coordinated open houses and showings for potential buyers and sellers.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.

Cosmetolgist

About Face Salon & Boutique
Las Vegas, NV
12.1998 - 11.2003
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Applied highlights, lowlights or other coloring techniques.
  • Developed relationships with new clients through referrals from existing customers.
  • Tracked inventory of supplies used for styling services.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Created updos for special occasions like weddings or proms.
  • Updated and maintained customer information records and beauty services provided.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Responded to customer inquiries by phone, email and in person.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Greeted customers, answered phones and booked appointments.

Education

Beauty and Barbering - Cosmetology Education

Vici Capilli Beauty School
Brookfield, WI
08-1998

High School Diploma -

Milwaukee Lutheran High School
Milwaukee, WI
06-1997

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Commercial Real Estate
  • Passion for wellness
  • Hard Working
  • Strong Communicator
  • Honest
  • Trustworthy
  • Dependable

Affiliations

  • Loves the wellness and Beauty industry
  • Avid runner
  • Loves to workout

Timeline

General Manager/Area Operations Coordinator

Massage Envy/ABG
03.2024 - Current

Cosmetologist

Finch's Nest
11.2005 - 01.2017

Bartender

Betrand's Point Comfort
10.2004 - 06.2007

Real Estate Assistant

Colliers International
03.2002 - 11.2003

Cosmetolgist

About Face Salon & Boutique
12.1998 - 11.2003

Beauty and Barbering - Cosmetology Education

Vici Capilli Beauty School

High School Diploma -

Milwaukee Lutheran High School

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Christy Druml