Christy Duarte
Knoxville ,TN
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Customer-focused professional with successful 15 year career in Service sector. Dynamic successful applying Customer service and Hospitality in busy business environment.
Enthusiastic Service provider eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of All serving industries and training in customer service . Motivated to learn, grow and excel in all job aspects .
Overview
19
19
years of professional experience
Work History
Brand Ambassador/Travel
Several Agencies
Knoxville, Tennessee
01.2015 - Current
- Enhanced brand awareness through engaging product demonstrations and customer interactions, fostering positive relationships.
- Partnered with marketing teams to develop targeted promotional strategies and materials, aligning messaging with brand goals.
- Trained new ambassadors on brand messaging and promotional techniques.
- Coordinated events to showcase products and elevate brand visibility, attracting diverse audiences.
Bartender/DJ
Off The Wagon Tours
Nashville, Tennessee
11.2021 - 10.2024
- Delivered prompt and courteous customer service, enhancing guest satisfaction and loyalty.
- Implemented efficient workflows to enhance service speed during peak hours.
- Oversaw daily bar operations and staff scheduling to maintain seamless service during peak hours.
- Monitored compliance with liquor laws to ensure safe and responsible service.
Bartender/Manager
Ali Babas Sports Bar & Grille
Knoxville , TN
12.2020 - 11.2021
- Supervised and trained staff in drink preparation, food handling, cash management, and bar setup and breakdown to ensure smooth operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocols to maintain service quality.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Scheduled events and allocated staff and resources to ensure successful execution of parties, banquets, and sporting events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Server/Bartender/Promotions
The Alley
Knoxville , TN
01.2007 - 02.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints, enhancing overall customer satisfaction and team morale.
- Printed dining checks, collected payments, and provided receipts to facilitate smooth transactions.
- Cleared dirty dishes and reset tables for new guests, ensuring clean and welcoming dining area.
Server/Bartender
Big Chill & Grill
Chattanooga , TN
06.2014 - 03.2017
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed tables in dining area to maintain cleanliness and organization. and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Baker Peters Jazz Club
Knoxville , TN
02.2010 - 06.2013
- Built strong relationships with regular customers to foster loyalty and repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Educated customers on menu items and recommended safe options for food allergies to ensure satisfaction and safety.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
- Cleared and reset tables in dining area to maintain cleanliness and support timely service.
Education
Craven Community College
New Bern, NC03.2001
HS Diploma W/ Honors -
Coalfield High School
Coalfield, TN05.1999
Skills
- Team Bonding
- Organizational skills
- Payroll and budgeting
- Brand promotion
- Scheduling
- Policy and procedure modification
- Branding
- Customer service
- Team leadership
- Upselling techniques
Timeline
Bartender/DJ
Off The Wagon Tours
11.2021 - 10.2024
Bartender/Manager
Ali Babas Sports Bar & Grille
12.2020 - 11.2021
Brand Ambassador/Travel
Several Agencies
01.2015 - Current
Server/Bartender
Big Chill & Grill
06.2014 - 03.2017
Server
Baker Peters Jazz Club
02.2010 - 06.2013
Server/Bartender/Promotions
The Alley
01.2007 - 02.2020
Craven Community College
HS Diploma W/ Honors -
Coalfield High School