Christy Duck Taylor
Sutherlin,OR
Summary
Developed leadership and team management skills in fast-paced customer service environment. Demonstrated expertise in process optimization and delivering high-quality customer experiences. Seeking to transition into new field, leveraging strong foundation in team coordination and operational excellence.
Overview
11
11
years of professional experience
Work History
Call Center Manager
TMS Call Centers
04.2014 - Current
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Effectively resolved escalated customer complaints through proactive problem-solving techniques, resulting in higher satisfaction scores from clients.
- Led daily team meetings to review performance, set targets and motivate staff.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
Education
High School Diploma -
Oakland High School
Oakland, OR06-2006
Skills
- Call routing
- Call center customer service
- Team coaching
- Escalation handling
- Staff training
- Call monitoring
Timeline
Call Center Manager
TMS Call Centers
04.2014 - Current
High School Diploma -
Oakland High School
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