Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Dyer

Loganville,GA

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • 5 plus years experience serving customers in call center/customer service center.
  • Strong verbal and written communication skills.
  • Highly regarded for my ability to be empathetic and solution orientated

Overview

27
27
years of professional experience

Work History

Owner/Operator

A Cleaning Solution
03.2004 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Call Center Representative

Home Craft Gutter Protection
06.2022 - 12.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Handled inbound and outbound customers in afast-paced call center setting in coordination with a solid team of customer service associates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Assessed caller accounts to identify service needs and resolve issues.
  • Making first contact with potential customers. To set quality leads for the company.

Call Center Customer Service Representative

Best Western International
02.1995 - 07.2000
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered over 50-100 calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Contributed to company achieving and holding industry-leading customer service ratings.

Bookkeeping Assistant

Nash Finch Company
02.1996 - 05.1998
  • Maintained and processed invoices, deposits and money logs.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Investigated daily variances and corrected errors to resolve discrepancies.

Education

No Degree - Marketing Management And Business Technology

High Plains Technology Center
Woodward, OK

Skills

  • Strategic Planning
  • Integrity and Transparency

Timeline

Call Center Representative

Home Craft Gutter Protection
06.2022 - 12.2022

Owner/Operator

A Cleaning Solution
03.2004 - Current

Bookkeeping Assistant

Nash Finch Company
02.1996 - 05.1998

Call Center Customer Service Representative

Best Western International
02.1995 - 07.2000

No Degree - Marketing Management And Business Technology

High Plains Technology Center

Similar Profiles

CREATE PROFILE
Christy Dyer