Christy Dyer
Loganville,GA
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- 5 plus years experience serving customers in call center/customer service center.
- Strong verbal and written communication skills.
- Highly regarded for my ability to be empathetic and solution orientated
Overview
27
27
years of professional experience
Work History
Owner/Operator
A Cleaning Solution
Loganville, GA
03.2004 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
Call Center Representative
Home Craft Gutter Protection
Loganville, GA
06.2022 - 12.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Handled inbound and outbound customers in afast-paced call center setting in coordination with a solid team of customer service associates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Assessed caller accounts to identify service needs and resolve issues.
- Making first contact with potential customers. To set quality leads for the company.
Call Center Customer Service Representative
Best Western International
Wichita, KS
02.1995 - 07.2000
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 50-100 calls per shift to meet fast-paced call center demands.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Described product highlights and benefits to help guide purchasing decisions.
- Contributed to company achieving and holding industry-leading customer service ratings.
Bookkeeping Assistant
Nash Finch Company
Hutchinson, KS
02.1996 - 05.1998
- Maintained and processed invoices, deposits and money logs.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
No Degree - Marketing Management And Business Technology
High Plains Technology Center
Woodward, OKSkills
- Strategic Planning
- Integrity and Transparency
Timeline
Call Center Representative
Home Craft Gutter Protection
06.2022 - 12.2022
Owner/Operator
A Cleaning Solution
03.2004 - Current
Bookkeeping Assistant
Nash Finch Company
02.1996 - 05.1998
Call Center Customer Service Representative
Best Western International
02.1995 - 07.2000
No Degree - Marketing Management And Business Technology
High Plains Technology Center