Christy Ennis-Kloote

• Leading digital experience strategy at Augusto Digital, grew the overall company book of business by 50% by attracting top talent and expanding offerings.
• Designing innovative offerings valued by clients and integrating AI into workflows for enhanced efficiency.
• Collaborating with build teams to deliver delightful and practical products, driving company success.

• Through Latticework, I coach and consult with leaders on removing barriers for designers to do their best work.
• The breadth of services extend from building in-house UX teams and capabilities to advocacy in an organization.
• Get teams unstuck typically in the first week with tangible results in the first 30 days.
• Establish a trusting relationship with each client by maintaining professionalism and honoring confidentiality.

• Led and grew the Experience Design, Product Services, and Growth Marketing teams, growing headcount to the top-performing service line with reliable best-in-class margins of 40-50%.
• I developed strategies to enhance service delivery, customer satisfaction, and profit margin goals.
• Constantly collaborated with other departments to align on strategic initiatives.
• I drove growth through innovative marketing and product strategies.
• Worked closely with the sales team on effective pre-sales.
• Engaged as an integral part of the Augusto leadership team and adopted and implemented EOS.

• As a young studio with momentum, my experience is being applied to build and manage a healthy and happy team that brings out our best creative selves.
• This lets the team focus on uniquely creative product experience concepts to solve human and business problems for our clients.
• I manage all aspects of design operations for the organization, including development, methods, tools, and budget.
• I work in partnership to set and implement strategic direction, which creates healthier profitability of our 14+ members without impeding creativity.

• Provide chapter-by-chapter critical and constructive feedback as a practicing professional for over 20+ manuscripts before going to print., such as Articulating Design Decisions, Product Roadmaps Relaunched, and Product Leadership.
• It's fast-paced and best if thorough, but rewarding to participate in the revision process for professional publishing.

• I concluded my time at OST, leading and managing the Professional Services Design Practice which consists of up to 25+ team members across three geographies (and an extended remote team).
• For the business, I am tasked to achieve practice goals Including sales, GM%, and utilization.
• Daily activities revolve around ownership of thought leadership, market pricing, and delivery strategy for the practice and across OST's multidisciplinary teams while also ensuring culture and business goals are aligned through behaviors and outcomes.
• Growth and development of the team is also a key focus to ensure constant evolution to meet the needs in the ever-changing consulting market.

• Oversight and vision for the 2019 conference which includes plan, curation of the 2019 program, building the core team and identifying committee leads, engaging community for balanced representation, and managing budget oversight for sponsorship and ticket sales.

• Through the acquisition of Visualhero and the subsequent formation of Open Digital, an OST offering, I developed frameworks to guide entire user experiences. I led special and innovative projects, identifying new opportunities for value creation.
• When developing the product strategy, I collaborated with product owners and stakeholders to understand the problem and offer solutions in balance with the larger program offering.
• I worked with clients and stakeholders to bring the team you need to balance internal expertise, managing budgets ranging from $15k to $500k.
• I discovered my passion working within all levels of the organization to mentor other contributors and leaders to develop new practices and thought leadership that increased value for experience design.
• My focus was Connected Solutions and Product Design where I connected strategy and vision with day-to-day practicality.

• Students explore the product design and development process from brand-new startup phase to the relaunch of a current product over12 weeks.
• The students learn to articulate how the design and development of a product align with the organization's business goals and vision.
• Course participants practice collaborating in small teams with product owners to apply new methods to a single real-world product.

• Worked closely with clients large and small to discover opportunities in the unknown, where we can make meaningful and engaging experiences for end users and product owners.
• Developed new patterns and practices, enhancing methodological toolkit.
• Used facilitation skills to engage cross-functional teams in strategy, communications, and design of services.
• Managed teams of designers to delegate work in agile cross-functional environments on a family of products simultaneously.
• Lead the delivery of shipped products from embedded systems, web apps, and mobile experiences, and connected solutions that ranged from 3 weeks to 3 years to deliver.

• Teaching concepts and methodologies of user experience design through various digital formats, such as mobile phone or desktop, for a classroom of up to 14 students.
• The outcome was the creation of interactive products presented through video storytelling with the use of images, text, gestures, and interactivity.
• Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
• Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.

• Quickly moved into a UX leadership role at VH for multiple shipped products with a multinational technology company headquartered in Cupertino.
• I guided team approach for addressing the design problem for each piece of the family of solutions in the product suite.
• In all projects, I push to apply studio methods such as personas, journey maps, and user flows while managing complexity.
• As I got to know the team, I steered studio traffic planning and inspired team creativity and pride through the art and power of cake.

Contracted for Mobile & Web Applications for large organizations and worked independently with little oversight on projects ranging from consumer language learning platforms to financial products.
Skills Applied: Design Standards · Design Management · Consulting

• Lead and represent Graphics / UI teams in UI behavior/experience, visual theme, brand identity, marketing strategy, business development, project approach/planning, estimates/proposals, project schedules, creative direction, and team workload.

• Planned, researched, and prepared materials for the distribution of proposals and qualifications of Construction Management Services.
• Developed new bond campaign materials.
• Created effective depictions of site logistics and phasing plans through Illustrator, Photoshop, and AutoCAD.
• Established layout templates for executive summaries, flyers, and newsletters in Quark.
• Managed work with outside vendors for printed materials.

• Concepts for Stretchers & Components.

• Two Component Children's Toothbrush.

• Core Team Projects with multidisciplinary members.