CHRISTY EPPS
Ft Washington,MD
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
15
15
years of professional experience
Work History
Patient Financial Team Leader/PT Financial Advocacy
Medstar Health
01.2023 - Current
- Allocate task queues.
- Monitored and gathered work log data consistently.
- Screened both self-pay and Medicare patients for eligibility in Medicaid.
- Managed high-dollar accounts to secure timely reimbursements.
- Oversaw status of accounts managed by outsourced agency.
- Instructed individuals on procedural workflows.
- Verified integrity of accounts through detailed auditing.
- Supervise account activities.
- Secured Medicaid coverage for newborns.
Patient Financial Associate/PT Financial Advocacy
Medstar Health
05.2018 - 12.2022
- Evaluated financial assistance options for self-pay and Medicare patients.
- Secured job assignments from everyday logs.
- Maintained professional interactions with both team members and patients.
- Execute additional delegated tasks effectively.
- Enhanced Medicaid support by engaging outside agencies in the referral process.
- Tracked status and progress of accounts assigned to third-party agencies.
Patient Financial Associate/Pt Financial Department
Medstar Health
11.2010 - 05.2018
- Distributed daily authorization log to physician offices and administrative teams.
- Organized task distribution on a daily basis.
- Supported Corporate Benefits Office in executing Go-Live Projects across multiple Medstar hospitals.
- Supported Admitting Department during Go-Live Project by handling Invision/SMS registration functions.
- Validated insurance coverage and patient eligibility.
- Conducted collection calls securing co-pays, deductibles, and deposit payments.
- Engage with insurers to acquire necessary clearances for both outpatient and inpatient surgeries.
- Validated insurance coverage using platforms including HDX, Navinet, Iexchange, Kepro, and Carefirst Direct.
Patient Financial Associate/Admitting Department
Medstar Health
11.2009 - 11.2010
- Registration activities which include obtaining all demographic information
- Make sure demographic and insurance information is accurate
- Pre-register patients for surgery, rehab services, lab, oncology services and a host of other outpatient services
- Collect insurance co-pays and deposits
- Greet patients and visitors and assist with any concerns and questions
- Deliver excellent customer service
- Register patients in Invision, use HDX to verify insurances, Use Azyxxi to scan insurance cards, ID, print ID bands
Education
HIGH SCHOOL DIPLOMA -
Friendly High School
05.1989
Skills
- Certified Revenue Cycle Specialist
- Knowledge of Excel
- Knowledge of Microsoft Office
- Knowledge of PowerPoint
- Type 45 wpm
Activities
Serve as an Usher at my church. Also serve as a Registrar at my church.
Timeline
Patient Financial Team Leader/PT Financial Advocacy
Medstar Health
01.2023 - Current
Patient Financial Associate/PT Financial Advocacy
Medstar Health
05.2018 - 12.2022
Patient Financial Associate/Pt Financial Department
Medstar Health
11.2010 - 05.2018
Patient Financial Associate/Admitting Department
Medstar Health
11.2009 - 11.2010
HIGH SCHOOL DIPLOMA -
Friendly High School
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