Summary
Overview
Work History
Skills
Personal Information
Timeline
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Christy Escobedo

Summary

  • I bring a positive attitude and strong work ethic to the workplace.
  • Over 10 years administrative support including proofing, auditing, editing and formatting correspondence, records and reports.
  • Computer literate: MS Word, Excel, Onesite, Coins ERP, Internet and E-mail.
  • Maintain and organize confidential documents in databases.
  • Screen, evaluate, and direct telephone calls and e-mail.
  • Manage, maintain, and order office supply inventory and equipment.
  • Ability to prioritize work, manage multiple tasks simultaneously, and work well under pressure while meeting strict deadlines.
  • Excellent people skills, including written and verbal communication skills.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of the team to reach personal and business goals.

Overview

16
16
years of professional experience

Work History

Customer Service Representative/Sales Contracts

Air Systems Inc
San Jose, CA
11.2023 - Current
  • Review and resolve customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
  • Work closely with our Accounts Receivable team to negotiate payment arrangements with customers, aiming to resolve outstanding debts, and prevent further escalation. Ensure that all relevant documentation is provided to both A/R and the Service Director for short-pay credits and write-offs.
  • Review and enter new agreements in Coins ERP to ensure PM service orders are generated accurately, with taskings, and accurate hours.
  • Create customer locations and maintain accurate customer information within Coins ERP.
  • Manage the end-to-end process of requesting and tracking technician badges for customer site access. Maintain a detailed badging log to ensure all credentials are current, compliant, and renewed prior to expiration.
  • Participate in sales meetings to provide feedback on improving processes related to agreement submissions, customer service, and managing client expectations.

Service Team Lead

Air Systems, Inc.
San Jose, CA
12.2018 - 11.2023
  • Managed a team of 3-5 dispatchers, overseeing their daily activities and ensuring efficient operations
  • Generated weekly reports to ensure dispatchers coordinated with technicians to schedule all HVAC Preventive Maintenance (PM) tasks on time
  • Monitored customer portals to ensure dispatchers responded promptly to service requests and closed out service orders upon completion, maintaining high standards of customer satisfaction
  • Worked with the Billing department to obtain and update customer Purchase Order (PO) numbers, including requesting PO increases to ensure timely invoice processing. Researched parts and services used to support accurate and complete billing
  • Monitored a high-volume email channel to manage customer requests and complaints, ensuring timely and professional responses to maintain service quality and customer satisfaction
  • Managed and responded to technician requests via Microsoft Teams, providing PO numbers, customer details, and support with part ordering for service repairs to ensure timely and accurate job completion
  • Scheduled and conducted quarterly one-on-one reviews with the dispatch team to discuss individual performance, provide feedback, and create a space for team members to voice concerns. Focused on collaborative problem-solving to foster a positive and supportive work environment

Dispatcher

Aquatek Plumbing
San Jose, CA
12.2014 - 05.2018
  • Scheduled technicians to respond to emergency service calls.
  • Customer service.
  • Answer a high volume of incoming service calls.
  • Monitor the high-volume emergency email account and respond accordingly.
  • Coordinate service calls, work orders, maintenance, emergencies, and on-call/after-hours dispatching for boilers, water heaters, hydro flushing, cabling, leak repairs, fixture installs, domestic/sewer systems, backflows, sheetrock, and paint.

Leasing Specialist

Renior/Prometheus Real Estate Group
03.2010 - 10.2014
  • Maintained accurate resident files, vendor accounts, and maintenance records.
  • Maintained resident retention by negotiating new rental rates.
  • Coordinated maintenance requests, ensuring timely resolution, and tenant satisfaction.
  • Collected monthly leasing dues, achieving consistent, on-time payments.
  • Addressed tenant complaints effectively, enhancing community relations.
  • Closed out on maintenance work orders.

Skills

  • Dispatching
  • Supervising experience
  • Team management
  • Leadership
  • Data entry
  • Customer service
  • HVAC
  • Communication skills
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook

Personal Information

Authorized To Work: US

Timeline

Customer Service Representative/Sales Contracts

Air Systems Inc
11.2023 - Current

Service Team Lead

Air Systems, Inc.
12.2018 - 11.2023

Dispatcher

Aquatek Plumbing
12.2014 - 05.2018

Leasing Specialist

Renior/Prometheus Real Estate Group
03.2010 - 10.2014

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Christy Escobedo