Christy Evans
Hendersonville,NC
Summary
Talented individual with 20+ years of experience in customer service. Dedicated to giving every customer a "WOW" experience to promote loyalty and repeat business. An enthusiastic leader with sound judgment and outstanding interpersonal communication skills who thrives on motivating staff and working with diverse personalities to drive improvements. Seeking to start a new adventure with a highly respected organization dedicated to producing positive outcomes and delivering exceptional customer service.
Overview
23
23
years of professional experience
Work History
Office Mangaer
Carolina Ophthalmology P.A.
Asheville, NC
09.2020 - 03.2022
- Establishes workflow processes, monitors daily productivity and implements modifications to improve overall performance of personnel. Oversees and accountable for daily operations.
- Maintains relations with referring Optometry offices.
- Monitors front desk functions and patient flow to ensure acceptable patient waiting times.
- Maintains schedules for multiple physicians.
- Responsible for hiring, training, disciplinary oversight and performance reviews.
General Manager
MyEyeDr
Hendersonville, NC#564
07.2019 - 09.2020
- Responsible for delivering first-class, meaningful, measurable and memorable patient experience to everyone who comes into, or contacts our office. Providing an experience that will ensure that patients will return in the future and tell their friends and neighbors about the wonderful service experienced with our team.
- Ensure high team performance and ensure staff development
- Approach resolution with best practices at all times
- Hold team members accountable. Demonstrate patience and respect for all team members. Recognize team member’s strengths and encourage them to take on task based on their specific strength. Always collaborate with team on decisions. Ensure work is shared and credit is given to group effort. Consistently maintain focus on shared objectives.
- Meet goals and deadlines
- Manage office P&L
- Set and manage doctors schedules as well as patients appointment schedules
- Manage staff schedules
Insurance Coordinator
Hendersonville Eye Care, OD, PA
Hendersonville, NC
06.2010 - 07.2020
- Prepare insurance claims for submission to clearinghouse or insurance companies.
- Achieving revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Review accounts receivable reports, insurance contracts and monthly financial reports.
- Maintain credentials for 3 providers.
- Verified eligibility and benefits for patients.
- Reference monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Post payments and send statements.
- Process company payroll.
- Coordinate continuing education for staff.
- Respond to patients via Patient Portal.
Banking Branch Specialist
Mountain 1st Bank & Trust Co
Hendersonville, NC
11.1999 - 06.2010
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Opened new accounts including Checking, Saving and CD accounts.
- Collected member loan payments.
- Sold cashier's checks, traveler's checks and money orders.
- Executed wire transfers, stop payments and account transfers.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Provided notary services.
Education
High School Diploma -
1991
Skills
Teamwork
Positive Attitude
Self-motivated
Conflict Resolution
Extremely organized
Staff Development
Flexible
Fast Learner
Multitask-er
Efficient
Cost Control
Dependability
Detail Oriented
Excellent Communication Skills
Time Management
Customer Service
Additional Information
I started out at Hendersonville Eye Care as a Patient Services Coordinator, moved on to become an Optometric Technician/Scribe in which I obtained my CPO Certification. Later, I then moved into the Insurance/Billing role and finally promoted to General Manager where I was able to train in Optical.
In September of 2020, I moved over to join a thriving Ophthalmology practice as a Surgery Coordinator for two wonderfully talented Cataract/Glaucoma surgeons and then into the Office Manager role.
I have truly enjoyed each and every step or opportunity that I have had to grow as a person but even more importantly, I have enjoyed the sense of fulfillment that has come from being a vital part of a growing team while serving our patients.
Timeline
Office Mangaer - Carolina Ophthalmology P.A.
09.2020 - 03.2022
General Manager - MyEyeDr
07.2019 - 09.2020
Insurance Coordinator - Hendersonville Eye Care, OD, PA
06.2010 - 07.2020
Banking Branch Specialist - Mountain 1st Bank & Trust Co
11.1999 - 06.2010
Brevard High School - High School Diploma,
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