Christy Farney
Lago Vista,TX
Summary
Authorization Specialist, Lead Insurance Verifier, Financial Counselor, Medical Billing Specialist and Floor Coordinator with excellent communication skills demonstrated by 22 years of experience in the healthcare field.
Overview
28
28
years of professional experience
Work History
AUTHORIZATION SPECIALIST/R1
Ascension Seton Cedar Park
Cedar Park, Texas
01.2021 - Current
- Executed payor authorizations and insurance benefit verifications, ensuring compliance for services rendered.
- Assisted clients with accurate eligibility form, application and document completion.
- Rectified discrepancies in client applications, confirming eligibility and facilitating timely service delivery.
- Devised strategies to streamline eligibility verification processes, improving overall workflow.
- Created databases to track and automate eligibility application processes, improving accuracy and streamlining workflows.
- Processed and certified documents for accuracy and compliance with government regulations.
- Trained staff on current eligibility requirements and policies.
- Communicated with people from various cultures and backgrounds on the application process.
- Developed fact-checking and research skills through comprehensive review of various programs and options.
TRAINER
INSURANCE VERIFIER, INSURANCE VERIFIER, NORTHWEST HEALTH PORTER HOSPITAL
01.2009 - 01.2021
- Develop and implement new policies and procedures
- Led process improvement initiatives that enhanced retention rates and customer satisfaction
- Recommended changes to existing methods, enhancing accuracy and responsiveness in customer service
- Resolved customer issues by actively listening and providing effective solutions.
- Clarified expectations with team members to improve collaboration
- Work to ensure that patients' health care benefits cover required procedures
- Work with patients to educate them on their benefits and the cost of tests or procedures
- Provide procedure codes to insurance companies and physician offices along with the cost of the tests or procedures
- Cross-trained staff to ensure support during high-demand periods insurance representatives when needed.
FINANCIAL COUNSELOR
PORTER HOSPITAL
01.2005 - 01.2009
- Monitored status of assigned monthly accounts to ensure timely follow-up and resolution of outstanding balances
- Reviewed and analyzed self-pay accounts to identify discrepancies, facilitating optimized payment solutions for patients
- Documented transaction details on patient accounts to maintain accurate financial records and facilitate communication
- Perform appropriate maintenance to accounts, which would include preparation of account combinations, payment arrangements, payroll deductions forms, and relevant changes to financial class and representative codes
- Perform appropriate maintenance to accounts, which would include preparation of account combinations, payment arrangements, payroll deductions forms, and relevant changes to financial class and representative codes
- Documented detailed transactions for each patient account
- Entered financial transactions and initiated collection processes for accounts
UNIT COORDINATOR
LAPORTE HOSPITAL PSYCHIATRIC UNIT
01.1999 - 01.2001
- Led safety and quality initiatives under direction of department floor nurse, coordinated staff scheduling, and streamlined workflow processes.
- Make daily rounds to ensure patient care andsafety for all on the unit
- Conducted daily rounds to monitor patient care and safety on the unit. to ensure patient care and safety for all on the unit
- Maintained a safe and clean environment through regular inspections and organization of facilities.
- Adapted to various situations to effectively complete work and support team objectives.
Education
Certificate -
Medical Billing
Valparaiso, IN 08.1993 - 09.1993
LPN Certificate -
Horizon Career College
Merrillville, INHigh School Diploma -
Portage High School
Portage, INSkills
- Eligibility Determinations
- Authorizations Knowledge
- Healthcare billing expertise
- Benefits Guidelines
- Referral management
- Patient Scheduling
- Patient Education
- HIPAA Regulations
- Clinic Administration
- Data Entry
- Referral Tracking
- Medical Consultation
- Critical Thinking
- Client Relationship Management
- Staff training
- Conflict Resolution
- Active Listening and Communication
- Information Assistance
Timeline
AUTHORIZATION SPECIALIST/R1
Ascension Seton Cedar Park
01.2021 - Current
TRAINER
INSURANCE VERIFIER, INSURANCE VERIFIER, NORTHWEST HEALTH PORTER HOSPITAL
01.2009 - 01.2021
FINANCIAL COUNSELOR
PORTER HOSPITAL
01.2005 - 01.2009
UNIT COORDINATOR
LAPORTE HOSPITAL PSYCHIATRIC UNIT
01.1999 - 01.2001
Certificate -
Medical Billing
08.1993 - 09.1993
LPN Certificate -
Horizon Career College
High School Diploma -
Portage High School