Christy Fickling
Springfield,MO
Summary
Detail oriented, experienced foodservice manager, passionate about food. A multi-tasker who excels at training staff to challenge themselves and provide outstanding meals. Inspiring my team to perform superb customer service. Maintain accurate records and ensure State and Federal guidelines are met. Monitor for safe food handling procedures. My goal is to give my customers an individualized, memorable experience.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Food Service - Assistant Operations Manager
SSA Group
Springfield, MO
04.2026 - Current
- Assisted in food preparation and presentation, ensuring adherence to quality standards.
- Maintained cleanliness and sanitation of work areas, promoting a safe environment.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors. Verifyed order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
Service Manager
Chipotle Mexican Grill
Springfield, MO
11.2022 - 04.2026
- Ensuring food quality by cooking and prepping food to order, and following kitchen procedures
- Monitoring food waste and inventory levels, and resolving food quality issues
- Supporting a strong team dynamic between BOH Crew and FOH Crew
- Communicating with Crew members and customers effectively in order to ensure great customer service and throughput
- Monitoring kitchen equipment and ensuring it is kept clean and in good repair; making sure malfunctioning equipment is repaired as quickly as possible
- Filling out Material Safety Data Sheets (MSDS) and Inventory Rotation (FIFO)
Dietary Supervisor
Wolf Creek/ Marysville Post-Acute
Marysville, CA
06.2013 - 10.2022
- Excellent communication skills; able to communicate clearly with residents, family members and co-workers
- Plan nutritious, well-balanced meals
- Order supplies; food and smallware
- Interview, hire and train staff
- Follow facility policy & procedures, maintain accurate records
- Develop & post work schedules for staff
- Receive & check deliveries to guarantee freshness
- Routinely check all equipment to guarantee good working order
Head Cook
Springhill Manor
Grass Valley, CA
02.2009 - 06.2013
- Measure & mix ingredients according to approved recipes
- Able to operate blenders, mixers, food processors and slicers
- Maintain Logs daily
- Efficiently complete cleaning tasks
- Ordering food, smallware
- Test food temperatures
Education
No Degree - Photography
Ohlone College
Fremont, CANutrition & Foodservice Professional Training Prog - Food And Nutrition
University of North Dakota
Grand Forks, ND11-2014
Skills
- Positive attitude
- Team leadership
- Safe food handling
- Food presentation
- Excellent customer service
- Food inventory control
Certification
- Active Servsafe Certification
- Nutrition & Foodservice Professional Training Program Certificate
Timeline
Food Service - Assistant Operations Manager
SSA Group
04.2026 - Current
Service Manager
Chipotle Mexican Grill
11.2022 - 04.2026
Dietary Supervisor
Wolf Creek/ Marysville Post-Acute
06.2013 - 10.2022
Head Cook
Springhill Manor
02.2009 - 06.2013
Nutrition & Foodservice Professional Training Prog - Food And Nutrition
University of North Dakota
No Degree - Photography
Ohlone College