Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

CHRISTY FIELDS

Fort Myers,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in electric utility industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Sr Customer Support Professional

Lcec
01.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Self-pay / Insurance Collector

NSN Revenue Resources
03.2015 - 09.2019
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Generated and distributed monthly customer statements.
  • Worked Daily Correspondences received from Insurance companies.
  • Created monthly Collection reports for Insurance and Self-pay accounts for review and approval by management to transfer severely delinquent accounts with no payments within 90 days to Collection activity for further collection activity.

Self-Pay Collector

Source Medical Solutions
08.2012 - 03.2015
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reviewed accounts for compliance with repayment agreements.
  • Directed day-to-day collections functions.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Created monthly collection reports for management to review and create report for recommended accounts to transfer to Collection Agency due to no payments in 90 days.

Receptionist

Cape Coral Surgery Center
02.2011 - 08.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed demographic and insurance information up to date and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Collected POS payments via credit and debit card payments and cash payments, payments received by mail from insurance companies and customers, processed transactions and updated relevant records.
  • Created consolidation reports for payments received daily via mail,cash,and card payments for deposit by Office Manager.

EMT-B/Volunteer Firefighter/EMS Captain

Massie Township Fire Department
03.2005 - 10.2010
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Assisted with lifting and moving patients.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Drove and operated structural pumpers, tankers, and service vehicles to aid in rescue operations.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Communicated with physician to relay patient condition and obtain orders for treatment.
  • Monitored medical and emotional needs of victims of acute illness or injury with goal of reducing mortality and morbidity.
  • Maintained confidentiality and security of health records and medical information.

Education

High School Diploma -

Middletown High School
Middletown, OH
06.1993

Skills

  • Stress Management
  • Attention to Detail
  • Decision Making
  • Active Listening
  • Call Center Experience
  • Typing Speed
  • Conflict Resolution
  • Interpersonal Skills
  • Telephone Etiquette
  • Positive Attitude
  • Complaint Handling
  • Adaptability

Timeline

Sr Customer Support Professional

Lcec
01.2020 - Current

Self-pay / Insurance Collector

NSN Revenue Resources
03.2015 - 09.2019

Self-Pay Collector

Source Medical Solutions
08.2012 - 03.2015

Receptionist

Cape Coral Surgery Center
02.2011 - 08.2012

EMT-B/Volunteer Firefighter/EMS Captain

Massie Township Fire Department
03.2005 - 10.2010

High School Diploma -

Middletown High School

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