Christy Fite
Bacliff,USA
Summary
Dynamic branch management professional with a proven track record of enhancing operational efficiency and driving sustainable growth. Expertise in strategic planning, customer service excellence, and financial oversight complements a strong ability to foster team collaboration and adapt to evolving business needs. Recognized for effective problem-solving skills and a commitment to empowering teams while ensuring alignment with organizational goals. Results-oriented leader dedicated to delivering exceptional performance and cultivating a culture of success.
Open and willing to relocate.
Overview
20
20
years of professional experience
Work History
Branch Manager/Business Development Manager
Big Horn Supply, LLC
08.2021 - Current
- Management oversight for 5 different locations with 10 employees per location.
- Financial responsibility for branch locations representing $25 million in annual sales throughout all locations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Day-to-day responsibilities including invoicing, receiving, inventory management and sales.
- Developed product distribution logistics to optimize efficiency of truck deliveries while minimizing labor and fuel expenses and optimizing customer satisfaction.
- Supervised inside and outside sales representatives, warehouse personnel and delivery drivers, monitored and approved time and scheduled employee hours.
- Maintained weekly face-to-face meetings and routine verbal and electronic communication with key customers to support product development, order management and distribution.
- Key Accomplishments:
- Increased average monthly sales from $300,000 to more than $1 million over a 6-month period by expanding customer product sourcing through cross-selling complementary products.
- 100% retention rate with top 5 customer relationships with consistent annual growth in sales.
- Managed daily branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic plans to achieve sales targets and enhance customer satisfaction.
- Led team performance reviews, providing coaching and feedback to improve individual and group productivity.
- Conducted training sessions for staff on new systems and procedures, enhancing overall team competency and morale.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Customer Service Specialist in the ER
MRHC
04.2021 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Trained new team members on company policies and customer service protocols.
- Managed escalated customer concerns, ensuring prompt resolutions and maintaining positive relationships.
- Collaborated with cross-functional teams to streamline operations and improve response times.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Educated patients on healthcare services, insurance options, and appointment scheduling procedures.
- Maintained accurate records of patient communications using electronic health record (EHR) systems.
- Collaborated with healthcare teams to ensure seamless communication and coordination of care for patients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Satellite Branch Manager
Pipeline Supply and Services, LLC
01.2015 - 12.2020
- Management oversight for 5 different locations with 10 employees per location.
- Financial responsibility for branch locations representing $12 million in annual sales.
- Day-to-day responsibilities including invoicing, receiving, inventory management and sales.
- Developed product distribution logistics to optimize efficiency of truck deliveries while minimizing labor and fuel expenses and optimizing customer satisfaction.
- Supervised inside and outside sales representatives, warehouse personnel and delivery drivers, monitored and approved time and scheduled employee hours.
- Maintained weekly face-to-face meetings and routine verbal and electronic communication with key customers to support product development, order management and distribution.
- Key Accomplishments:
- Increased average monthly sales from $300,000 to more than $1 million over a 6-month period by expanding customer product sourcing through cross-selling complementary products.
- 100% retention rate with top 5 customer relationships with consistent annual growth in sales.
- Led branch operations, ensuring compliance with company policies and industry regulations.
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing costs.
- Coordinated cross-departmental communication to improve service delivery and customer satisfaction.
- Fostered relationships with key clients, enhancing loyalty through exceptional service standards.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Restaurant and Bar Supervisor
Ovations Food Services, LLC dba Trophy’s Bar and Grill
01.2013 - 12.2015
- Managed restaurant with 15 employees with $1 million in annual sales.
- Entered and approved time, assisted with payroll and scheduling of employees.
- Food and beverage inventory management and beverage procurement.
- Front of the house and back of the house process management.
- Customer service management for food and service expectation and satisfaction.
- Daily sales and cash reconciliation.
- Key Accomplishments:
- Increased employee satisfaction and retention.
- Increased customer satisfaction and repeat customer rates.
Office Manager
Oilman’s Pump and Supply, LLC
01.2006 - 12.2011
- Trained personnel and sales representatives to ensure job efficiency while maintaining inventory.
- Utilized QuickBooks to enter payroll timesheets, vendor accounts payable and customer invoices.
- Coordinated office operations and procedures to enhance efficiency and productivity.
- Managed vendor relationships, ensuring timely deliveries and quality service.
- Streamlined office operations, enhancing workflow efficiency and productivity across departments.
- Managed budget forecasting, ensuring alignment with organizational financial goals and resource allocation.
- Led staff training initiatives, improving team performance and fostering a culture of continuous learning.
- Coordinated cross-departmental communication, ensuring timely information flow and collaboration on key projects.
- Developed comprehensive reports on office performance metrics to support strategic planning efforts.
- Analyzed operational procedures, identifying areas for process improvement and cost reduction strategies.
- Oversaw compliance with regulatory standards, maintaining organizational integrity and risk management practices.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
Education
Diploma - Business
Wilburton High School
Wilburton, OK06-1999
Skills
- Inside Sales Training Strategic Pricing Analysis
- Time management
- Business development
- Management
- Budgeting
- Office Management Inventory Management Business Development
- Sales
- Leadership
- Outside Sales Facilities Management Marketing
- Sales Management Procurement Planning Customer Service
- Computer skills
- Customer service
- Organizational skills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Verbal/written communication
- Employee development
- Staff management
- Operations management
- Decision-making
- Team player
Languages
English
Full Professional
Timeline
Branch Manager/Business Development Manager
Big Horn Supply, LLC
08.2021 - Current
Customer Service Specialist in the ER
MRHC
04.2021 - 08.2021
Satellite Branch Manager
Pipeline Supply and Services, LLC
01.2015 - 12.2020
Restaurant and Bar Supervisor
Ovations Food Services, LLC dba Trophy’s Bar and Grill
01.2013 - 12.2015
Office Manager
Oilman’s Pump and Supply, LLC
01.2006 - 12.2011
Diploma - Business
Wilburton High School