Christy ford
Fypm Holdings Llc
KANSAS CITY,Missouri
37
years of professional experience
1
Certification
Results-driven accounts professional with experience managing diverse client portfolios and supporting business growth. Skilled in client support, account management, and teamwork, with a record of building loyalty and resolving issues quickly. Focused on improving service quality and strengthening revenue opportunities.
Work History
Accounts Manager -office Admin
5 Years 9 Months- Oversaw accounts payable and receivable processes, ensuring accurate posting and timely resolution of discrepancies.
- Coordinated vendor payments, invoicing, and collection follow-up to maintain consistent cash flow.
- Coordinated vendor payment processing by managing invoicing and executing collection follow-up to maintain cash flow consistency.
- Prepared financial reports and account summaries and managed review-ready documentation for leadership decision-making.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Strengthened relationships with key clients, leading to increased repeat business.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
Patient Care Technician
1 Year 5 Months- Monitored vital signs, reporting changes promptly to nursing staff
- Assisted patients with hygiene, mobility, and daily living needs
- Collected specimens and performed point-of-care testing accurately
- Documented care activities and patient observations in electronic records
- Reinforced infection control practices across assigned care areas
- Coordinated unit supplies to maintain readiness for patient care
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Served as a reliable resource for patients' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Collected and documented patient information to aid in accurate medical record keeping.
Shop Manager
3 Years- Managed technician schedules to balance shop capacity, priorities, and customer delivery commitments
- Monitored quality standards to ensure completed repairs met safety and appearance requirements
- Coordinated repair workflow to keep collision jobs moving through estimating, disassembly, body, paint, and reassembly
- Reviewed repair orders for accuracy, parts availability, and supplemental damage documentation
- Communicated with insurers, vendors, and customers to resolve delays and approve necessary repairs
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
Education
High School Diploma
- GPA2.8
- Extracurricular Activities basketball,special needs volunteer for l.d. students
Skills
AP and AR management
Cash management
Invoicing
Month-end reporting process
Cash flow management
Receivables management
Financial compliance
Expense management
Financial statement preparation
Financial reports
Budget management
Budget review
Cost accounting
Intercompany transactions
General ledger maintenance
Sales invoicing
Payroll processing
Purchase order processing
Inventory auditing
Account management
Client relations
Client management
Certification
pct patient care tech first aid and cpr certified also medication administration certified
Interests
Enjoy participating in overall physical and mental well-being.
I participate in low-impact exercises to strengthen core muscles.
Swimming
I participate in various sports activities for physical activity
camaraderie
and personal growth.
Passionate about balancing physical health with mental and emotional wellness.
Timeline
Accounts Manager -office Admin
Fypm Holdings Llc
01.2021 - CurrentRead More
Patient Care Technician
Forsyth Medical Center
04.2004 - 09.2005Read More
Shop Manager
Paces Auto Body
01.1990 - 01.1993Read More
De'laSalle Academy
High School Diploma
Read More