Christy Gagnon
Warrenton
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and care coordination. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Registered Nurse, Care Manager
Sharecare
05.2014 - Current
- Telephonic position, work from home, maintain work/life balance
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
RN, Case Manager
Optum
06.2012 - 05.2014
- Care for hospice and palliative care patients.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
RN, Case Manager
HCR Manorcare
11.2011 - 06.2012
- Care for long term care residents.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
RN Supervisor Assistant
Hallmark Home Health Care
01.1995 - 10.2011
- Scheduling of and supervision of nurses and CNAs, coordinate services between nurses and therapies, intake coordination
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ11.2021
Associate of Science - Nursing
Danville Regional Medical Center School of Nursing
Danville, Virginia05.1994
Skills
- Preventative Health
- Chronic Disease Management
- Patient Care
- Case Management
- Home Health Care
- Disease Management
- Patient Monitoring
- Medication Side Effect Knowledge
- Home Visits
- Disease Management Programs
- Telephonic Triage
- Patient Assessments
- Direct Patient Care
- Patient Health Information Access
- Disease Processes
- Microsoft Office
- Family Education
- Diabetes and Nutrition Education
- Patient Education
- Complex Problem-Solving
- Follow-Up Calls
- Interdisciplinary Care
- Computerized Time Management Systems
- Health Information Systems (HIS)
- Health and Wellness Expertise
- Promotion of Health and Disease Prevention
- Call Triaging
- Patient and Caregiver Education
- Motivational Interviewing
Certification
- Certified Case Manager
Affiliations
CCMC, Sigma Theta Tau
Timeline
Registered Nurse, Care Manager
Sharecare
05.2014 - Current
RN, Case Manager
Optum
06.2012 - 05.2014
RN, Case Manager
HCR Manorcare
11.2011 - 06.2012
RN Supervisor Assistant
Hallmark Home Health Care
01.1995 - 10.2011
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Danville Regional Medical Center School of Nursing
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