Christy Gallardo
Hermitage,TN
Summary
Driven professional with a proven track record at Alliance Bernstein, adept in managing corporate actions and delivering exceptional customer service. Excelled in high-volume environments, enhancing customer loyalty through expert conflict resolution and empathy. Skilled in guest relations management and safe food handling, demonstrating a strong work ethic and team collaboration. Achieved significant productivity improvements by streamlining loan approval processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Corporate Actions Analyst
AllianceBernstein
04.2017 - 02.2024
- Ensured smooth transition during mergers or acquisitions by coordinating with relevant parties on a timely basis.
- Consistently met deadlines while maintaining high-quality work, demonstrating commitment towards achieving shared goals.
- Assisted with training and onboarding new employees, fostering a strong team dynamic.
Client Services Representative
AllianceBernstein
06.2015 - 04.2017
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Sarma
05.2011 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mortgage Processor
USAA
03.2008 - 05.2011
- Analyzed borrower credit reports and income statements to verify accuracy.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Received 100% customer satisfaction rate on feedback surveys for 6 months (11/2010 - 5/2011). Out of 411 processors, only 1 other processor besides myself accomplished this.
Restaurant Manager and Server
La Casa Del Lago
03.2004 - 08.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted from server to manager 6 months after starting.
Education
Bachelor of Science - Business Management
SUNY College At Geneseo
Geneseo, NY05.1995
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Food safety understanding
- Food safety practices
- Guest Relations Management
- Team Player
Certification
- ServSafe Food Handler, National Restaurant Association - Expires 06/2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate Actions Analyst
AllianceBernstein
04.2017 - 02.2024
Client Services Representative
AllianceBernstein
06.2015 - 04.2017
Customer Service Representative
Sarma
05.2011 - 06.2015
Mortgage Processor
USAA
03.2008 - 05.2011
Restaurant Manager and Server
La Casa Del Lago
03.2004 - 08.2010
Bachelor of Science - Business Management
SUNY College At Geneseo
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