Christy Go
KEALAKEKUA
Overview
19
19
years of professional experience
Work History
Concierge
Four Seasons Hualalai
02.2015 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- dedication to providing excellent client service gained from years of interacting with guests, anticipating their needs, and resolving issues promptly, which translates to building strong relationships with clients
- meticulous nature required to manage high end guest requests and ensure accuracy in information provided in a Luxury resort
- Exceptional multitasking abilities as I manage over 7 programs simultaneously, in addition to answering phone calls, guest walk up and communicating with multiple departments
Front Desk Agent
Destination Resort Hawaii
05.2006 - 12.2014
- Welcomed guests and managed check-in/check-out processes while promptly resolving inquiries and complaints
- Process payments and maintained accurate records of cash, credit card transactions, and guest accounts, balancing cash drawer at the end of each shift
- Managed administrative duties, answering phone calls, booking inquiries, and front desk responsibilities, ensuring all tasks were completed efficiently
- Collaborated with housekeeping and maintenance to ensure a seamless guest experience, communicating any guest related issues swiftly
- Skilled in quickly addressing and resolving guest complaints, utilizing problem solving skills to ensure satisfaction and retention of business
- Assisted in training new front desk staff on hotel procedures, customer service, and software systems, promoting a collaborative work environment
Education
High School Diploma -
Maui High School
Kahului, HISkills
Highly motivated concierge with a proven track record of delivering exceptional customer service seeks a challenging position as a Provider Auditor Demonstrated ability to meticulously manage complex requests, prioritize tasks, and maintain accurate records, coupled with strong communication skills and a passion for learning accounting principles to contribute to thorough financial audits
Timeline
Concierge
Four Seasons Hualalai
02.2015 - Current
Front Desk Agent
Destination Resort Hawaii
05.2006 - 12.2014
High School Diploma -
Maui High School
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