Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Intern

CHRISTY Gough Furguson

Crescent,OK

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Cornwell Pharmacy, adept in medication distribution and HIPAA compliance. Proven track record in resolving complex billing issues and enhancing customer satisfaction through effective communication. Committed to accuracy and efficiency, consistently managing high-volume prescription fills while fostering strong patient relationships.

Accomplished and certified Pharmacy Technician with over 17 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Cornwell Pharmacy
10.2015 - 04.2025
  • Assisted the pharmacist in clearing problematic prescriptions and addressing customer questions to maintain pharmacy efficiency.
  • Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
  • Coordinated verification and filling of more than 500-700 daily prescriptions in a high-volume independent pharmacy environment.
  • Communicated directly with doctors' offices via telephone, fax, and email.
  • Completed paperwork, entered prescription and insurance or billing information into patient profiles.
  • Assisted in the preparation, distribution, and storage of pharmaceuticals.
  • Entered and processed patients' prescriptions into the internal system.
  • Counted and labeled prescriptions with the correct item and quantity.
  • Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Targeted specific community groups with wellness and disease management information.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Helped vulnerable individuals navigate the complex healthcare system.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Collaborated with external organizations to coordinate health and social services.
  • Counseled patients on health-related topics and lifestyle changes for improved well-being.
  • Created and distributed health-related education materials to improve program awareness.
  • Facilitated health screenings with follow-up care to target specific issues.
  • Monitored and documented participants' progress toward individualized health goals.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Developed and maintained relationships with community partners to build program scope.
  • Led outreach activities to target specific demographics and promote health initiatives.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Participated in health promotion campaigns to raise awareness of health issues.
  • Collaborated with local organizations to expand health services and resources.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Contacted clients in person, by phone, or in writing to ascertain compliance with required or recommended actions.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Used a POS system to enter orders, process payments, and issue receipts.
  • Processed refunds and exchanges by company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and maintaining a well-stocked lane.
  • Conducted inventory counts by adding each item in stock and documenting it in the computer system.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Certified Pharmacy Technician

Brookshires Pharmacy
10.2008 - 08.2013
  • Assisted the pharmacist in clearing problematic prescriptions and addressing customer questions to maintain pharmacy efficiency.
  • Counted, measured, and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Exhibited high-level knowledge of retail manufacturing and distribution practices and channels.
  • Tagged and prepared new merchandise for retail sales.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
  • Utilized a POS system to handle customer cash and credit card transactions.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Communicated directly with doctors' offices via telephone, fax, and email.
  • Completed paperwork, entered prescription and insurance or billing information into patient profiles.
  • Assisted in the preparation, distribution, and storage of pharmaceuticals.
  • Entered and processed patients' prescriptions into the internal system.
  • Counted and labeled prescriptions with the correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
  • Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
  • Coordinated verification and filling of more than 500 daily prescriptions in a high-volume retail pharmacy environment.
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Placed completed pieces in packaging to prepare for retail sale.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used a POS system to enter orders, process payments, and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges by company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and maintaining a well-stocked lane.
  • Conducted inventory counts by adding each item in stock and documenting it in the computer system.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Redeemed coupons for discount purchases.
  • Reviewed and verified customer information and insurance provider information.
  • Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
  • Coordinated verification and filling of more than 500 daily prescriptions in a high-volume retail pharmacy environment.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated verification and filling of more than 500 daily prescriptions in a high-volume retail pharmacy environment.
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments.

Education

No Degree - Pediatrician

Kilgore College

High School Diploma -

West Rusk CCISD
05-1990

Skills

  • Medication management
  • HIPAA compliance knowledge
  • Accurate labeling techniques
  • Upholding privacy standards for patients
  • Managing medication returns
  • Coordinating return processes for surplus items
  • Oversight of Sync program implementation
  • Educated patients with Diabetes
  • Educated Patients with Heart Disease
  • Advanced math skills
  • Prescription labeling
  • Drug storage procedures
  • Pharmacy and customer records management
  • Inventory management
  • Insurance verification
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Certification

  • CPhT - Certified Pharmacy Technician (expired), but willing to retake the test
  • Certified Community Healthcare Worker
  • Licensed to give Injections in the state of Oklahoma
  • Licensed by the Red Cross in CPR

Personal Information

Timeline

Certified Pharmacy Technician

Cornwell Pharmacy
10.2015 - 04.2025

Certified Pharmacy Technician

Brookshires Pharmacy
10.2008 - 08.2013

No Degree - Pediatrician

Kilgore College

High School Diploma -

West Rusk CCISD

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CHRISTY Gough Furguson