CHRISTY GRAHAM

• Responsible for scheduling all inpatient/outpatient surgeries, procedures, tests, and studies ordered by physicians.
• Utilized clinical knowledge to schedule appropriate procedures/surgeries per physician's orders.
• Scheduled of anesthesia services for facility.
• Provided support and communicates necessary information to physicians' offices and physicians regarding scheduling times or changes.
• Knowledge of CPT (procedure codes) HC PT (procedure codes) and ICD (diagnostic codes) coding required for scheduling.
• Accurate collection and input of data as it relates to patient demographic, clinical, and insurance information is collected to ensure proper reimbursement is achieved.
• Ensured that all patients are scheduled promptly and accurately.
• Trained new employees.
• Demonstrated knowledge of HIPAA by appropriately handling patient information.
• Answered phone calls and messages for 40+ physicians hospital medical facility, scheduling appointments, and handling patient inquiries.

* Provided excellent customer service to patients and medical staff.

Assured timely verification of insurance benefits prior to patient procedures or appointments.

Managed office logistics by scheduling appointments, maintaining files and collecting payments.

• Scheduled 20+ patients for appointments and presurgical testing for 8 different physicians.

Called customers to coordinate schedules and set appointments.

Documented calls and appointments using EPIC.

Prepared daily deposit.

• Completed appropriate paperwork to submit daily deposit.
• Proved successful working within tight deadlines in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Complied with HIPAA guidelines and regulations for confidential patient data.

• Worked under supervision to function as patient resource for all scheduling and billing questions.
• Facilitated comprehensive patient data collections, timely and accurate billing, and prompt collections of payment for services rendered.
• Facilitated scheduling coordination and conflicts.
• Demonstrated knowledge of HIPPA by appropriately handling patient information.
• Providing excellent customer service by promptly answering patient inquiries.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Managed over 32 customer calls per day.

• Greeted and assisted patients.
• Answered phones, emails, and faxes.
• Scheduled 20+ appointments
• Coordinated patient/physician referrals with appointments as needed.
• Checked-in and discharged patients.
• Collected payments and issued receipts.
• Verified insurance.
• Appropriately entered third party payers
• Worked workques as directed.
• Demonstrated knowledge of HIPPA by appropriately handling patient information.

• Assisted in recruiting and training.
• Filled out opening and closing paperwork appropriately.
• Executed promotional and merchandising plans.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Dealt with customer enquiries and complaints.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Created employee schedules to align coverage with forecasted demands.
• Maintained well-kept showroom.
• Managed weekly truck deliveries.
• Increased sales by 10%
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Facilitated working relationships with physicians and hospitals during their credentialing/ recredentialing processes.
• Organized files, developed spreadsheets, faxed and scanned documents.
• Received internal and external communications.
• Updated physicians and allied health professionals' information in ECHO
• Communicated with physicians and AHP to obtain missing and out of date documents.
• Prepared appointment and reappointment applications for physicians and AHP.
• Responsible for credentialing of 50+ physicians at 3 hospitals.
• Verified Licenses, education, and work history.
• Collaborated with team members on projects and events.
• Demonstrated knowledge of HIPPA by appropriately handling patient information.

• Managed front desk.
• Responded to requests for information.
• Maintained up-to-date departmental organizational charts.
• Managed nightly office operations.
• Trained and supervised employees new to ED.
• Managed incoming and outgoing calls.
• Maintained updated knowledge of treatment protocols, response requirements and quality assurance procedures.
• Provided administrative support for ED physicians.
• Ensured compliance with HIPPA and JACHO standards when handling patient information.
• Observed strict confidentiality and safeguarded all patient-related information.
• Ordered diagnostic tests and reported results to 12 physicians' 4 during 12 hour shifts.