Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Christy Grier

Christy Grier

Kings Mountain,NC

Summary

Accomplished Certified Optometric Technician with a proven track record at National Vision, enhancing patient satisfaction through expert optical dispensing and empathetic patient care. Skilled in HIPAA-compliant medical record management and optometric equipment operation, I significantly contributed to early detection of ocular conditions, boasting a multidisciplinary approach that improved overall efficiency by over 30%. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Optometric Technician I & II

National Vision
09.2022 - Current
  • Managed patient records accurately, maintaining strict confidentiality and compliance with HIPAA regulations.
  • Utilized electronic medical record systems for timely documentation of patient encounters, enhancing overall accuracy of information.
  • Educated patients on proper contact lens care, reducing incidence of complications from improper use.
  • Developed strong rapport with patients through empathetic listening skills and attention to detail during appointments.
  • Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Collaborated with optometry staff to reach individual and team goals.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Collaborated closely with other healthcare providers to coordinate patient care effectively, fostering a multidisciplinary approach.
  • Contributed to team success by cross-training in various roles within the optometric practice.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
  • Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
  • Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
  • Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
  • Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
  • Minimized errors in prescription processing through meticulous data entry practices when working with electronic health records.
  • Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.

Assistant Store Manager

Dollar Tree
03.2019 - 01.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Interacted well with customers to build connections and nurture relationships.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.

Order Fulfillment Associate

Amazon
08.2018 - 03.2019
  • Followed procedures at all times for personal and team safety.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.

Assistant Store Manager

Petro Express
01.2014 - 01.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Interacted well with customers to build connections and nurture relationships.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

No Degree -

Gaston College
Dallas, NC

No Degree - Human Services

Gardner-Webb University
Boiling Springs, NC
04.2026

Skills

  • Refractive Error Correction
  • Optical Measurements
  • Visual field testing
  • HIPAA Compliance
  • Medical Record Management
  • Optical dispensing
  • Optometric Equipment Operation
  • Pre-Testing Procedures
  • Appointment Scheduling
  • Fundus Photography
  • Prescription Interpretation
  • OSHA Regulations

Certification

Certified Optometric Technician I & II

Timeline

Certified Optometric Technician I & II

National Vision
09.2022 - Current

Assistant Store Manager

Dollar Tree
03.2019 - 01.2021

Order Fulfillment Associate

Amazon
08.2018 - 03.2019

Assistant Store Manager

Petro Express
01.2014 - 01.2017

No Degree -

Gaston College

No Degree - Human Services

Gardner-Webb University

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