Christy Hairston-Humphrey
Richlands,NC
Summary
Proven Office Assistant at Troy Humphrey Moving & Storage, Inc., adept in data entry and customer service, enhanced office efficiency and customer satisfaction. Skilled in managing sensitive information and supporting business growth through effective administrative support. Demonstrates a positive attitude and dedication, contributing to a productive team environment.
Overview
6
6
years of professional experience
Work History
Office Assistant
Troy Humphrey Moving & Storage, Inc.
07.2018 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Conducted pre-move assessments to estimate necessary resources such as truck size, manpower, and supplies required for each job.
- Provided exceptional customer service by addressing client concerns promptly and effectively.
- Developed rapport with clients by providing friendly service throughout the entire moving process.
- Communicated with customers courteously and professionally to drive satisfaction.
Education
Bachelor of Arts - Human Resources Management
Ashford University
San Diego, CA10.2015
High School Diploma -
Mount Zion High School
Jonesboro, GA06.1998
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Excel spreadsheets
- Appointment Scheduling
- Professional and mature
- Clerical Support
- Document Management
- Filing and data archiving
- Schedule Management
- Invoice Processing
- Multi-line phone proficiency
- Payment Processing
Timeline
Office Assistant
Troy Humphrey Moving & Storage, Inc.
07.2018 - Current
Bachelor of Arts - Human Resources Management
Ashford University
High School Diploma -
Mount Zion High School
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