Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christy Hardy

Monroe,LA

Summary

Dynamic and results-driven professional with extensive experience at Southern Veterinary Partners, excelling in conflict resolution and customer service. Proven ability to enhance appointment scheduling processes and foster strong client relationships. Adept at payment processing and effectively guiding teams through complex challenges, ensuring operational excellence and client satisfaction.

Overview

22
22
years of professional experience

Work History

Receptionist Supervisor

Southern Veterinary Partners
Bastrop, LA
02.2025 - Current
  • Evaluated current procedures for scheduling appointments and recommended changes where necessary.
  • Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.
  • Monitored the front desk operations, including answering phones, responding to inquiries, and managing incoming and outgoing mail.
  • Obtained and processed payments from clients for products and services.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Guided employees in handling difficult or complex problems.

Receptionist

Lefebvre Veterinary Medical Center
Monroe, LA
11.2011 - 02.2024
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Scheduled and confirmed appointments and meetings for management team.
  • Scheduled and confirmed appointments.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Processed payments and updated accounts to reflect balance changes.

Childcare Assistant

Carol's Kids Daycare Center
Monroe, 71201
06.2011 - 11.2011
  • Provided safe, nurturing and stimulating environment for children.
  • Responded promptly to incidents or emergencies according to established protocols.
  • Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
  • Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.

Convenience Store Clerk

Mr. Quik
West Monroe, LA
06.2003 - 11.2004
  • Rotated stock as needed to ensure freshness of product displayed on shelves.
  • Provided excellent customer service by addressing customer concerns in a timely manner.
  • Greeted customers and answered questions about products or services.
  • Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
  • Operated cash registers to process cash, check, and credit card transactions accurately.
  • Received payment from customers and provided change when necessary.
  • Checked expiration dates on all perishable goods before stocking them on shelves.
  • Stocked shelves with merchandise according to store layout guidelines.

Education

High School Diploma -

Downsville High School
Downsville, Louisiana
05-2001

Skills

  • Conflict resolution
  • Effective communication
  • Problem solving
  • Customer service
  • Payment processing
  • Appointment scheduling

References

References available upon request.

Timeline

Receptionist Supervisor

Southern Veterinary Partners
02.2025 - Current

Receptionist

Lefebvre Veterinary Medical Center
11.2011 - 02.2024

Childcare Assistant

Carol's Kids Daycare Center
06.2011 - 11.2011

Convenience Store Clerk

Mr. Quik
06.2003 - 11.2004

High School Diploma -

Downsville High School

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