Summary
Overview
Work History
Education
Skills
Passion for homesteading
Timeline
Generic

Christy Harrison

Hunlock Creek,PA

Summary

Enterprising Retail Store Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations and sales goals. Creative problem solver skilled at de-escalating situations and driving positive change. Ready to help team achieve company goals.

Overview

36
36
years of professional experience

Work History

Retail Store Manager

Tractor Supply Company
Bloomsburg, PA
02.2017 - 07.2022
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales goals.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Most recently lead the district of 14 stores in over all sales metrics for 14 consecutive weeks.
  • Lead the district for several years in a multitude of sales metrics.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted orders for new inventory to boost sales.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Multiplied earnings through sales goal achievements: daily, weekly, monthly and yearly; Earned monthly store bonuses for myself and my team 23 consecutive months and manager yearly bonuses 5 consecutive years.
  • Generated repeat business and customers loyalty by developing and maintaining a strong team of 24 employees devoted to customer service.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Hired, trained and supervised retail team members bringing in 8+mil in annual revenue.
  • Reduced shrinkage .29% by closely monitoring inventory and security procedures.
  • Grew company sales 70% by devising strategic promotional plans capitalizing on changing market conditions. Drove the business from 5mil in 2017 to 8+mil 2021. On track to achieve 9mil this year.
  • Helped customers locate store products, answered questions about products, and provided solutions for various types of issues our customer might be having at the time.
  • Promoted business strategy by implementing improvements based on guest feedback.

Assistant Store Manager

Tractor Supply Company
Wilkes-Barre, PA
05.2011 - 02.2017
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts and corrected on-hand counts.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Substitute Teacher, K-12

Northwest Area School District
Shickshinny, PA
10.2010 - 06.2012
  • Provided instruction for students in core subject areas.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Followed through with teacher lesson plans.
  • Prepared lesson plans for students.
  • Preformed recess, lunch and study hall duties.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Long term substitute Agriculture teacher grades 7-12.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Prepared agriculture curriculum lesson plans and supervised students with power points, projects, quizzes and tests.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Instructed all agriculture classes for the semester. Including Animal Sciences, Poultry Science, Horticulture: greenhouse management and landscape design; Introduction to Agriculture Management: crops and livestock; Introduction to Agriculture Pennsylvania Fish and Game.
  • Served on the Senior Project Interviewing Committee: assisted students with their senior projects helping them acquire adequate senior project hours and funds.
  • Judged and Graded Senior Projects on a 3-panel Teacher Committee.

Owner/Feed Mill Operator

Benton Roller Mills And Tack Shop
Benton, PA
10.1990 - 10.2011

Substitute Teacher, K-12

Lake-Lehman School District
Lehman, PA
12.2008 - 06.2011
  • Taught students their current curriculum.
  • Followed through with teacher lesson plans.
  • Prepared lesson plans for students.
  • Performed recess, lunch and study hall duties.
  • Long term substitute Physical Education grades 7-12.
  • Prepared lesson plans and supervised students for personal fitness programs.
  • Aid students in developing and mastering isolated and group motor skills
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Provided instruction for students in core subject areas.
  • Served on the Senior Project Interviewing Committee: assisted students with their senior projects helping them adequate senior project hours and funds.
  • Judged and Graded Senior Projects on a 3-panel Teacher Committee.

Education

Bachelor of Arts - Elementary Education

Wilson College
Chambersburg, PA
06.1990

Bachelor of Science - Equestrian Studies

Wilson College
Chambersburg, PA
06.1990

Associate of Science - Equine Management

Wilson College
Chambersburg, PA
06.1990

High School Diploma -

Lake-Lehman High School
Lehman, PA
06.1986

Skills

  • Sales Tracking
  • Special Assignments
  • Focus and Follow-Through
  • Shift Scheduling
  • Merchandise Strategizing
  • Supplier Monitoring
  • Profit and Loss Control
  • Retail Operations
  • Sales Leadership
  • Sales Promotion
  • Supplier Communication
  • Inventory Tracking and Management
  • Product Knowledge
  • Building Customer Trust and Loyalty

Passion for homesteading

I have a passion for growing and processing my own food. Along with raising my own livestock animals for food and entrepreneurship.

Timeline

Retail Store Manager

Tractor Supply Company
02.2017 - 07.2022

Assistant Store Manager

Tractor Supply Company
05.2011 - 02.2017

Substitute Teacher, K-12

Northwest Area School District
10.2010 - 06.2012

Substitute Teacher, K-12

Lake-Lehman School District
12.2008 - 06.2011

Owner/Feed Mill Operator

Benton Roller Mills And Tack Shop
10.1990 - 10.2011

Bachelor of Arts - Elementary Education

Wilson College

Bachelor of Science - Equestrian Studies

Wilson College

Associate of Science - Equine Management

Wilson College

High School Diploma -

Lake-Lehman High School

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Christy Harrison