Summary
Overview
Work History
Education
Skills
Licensure
Timeline
Generic

Christy Hawley

Dunn,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Regional Clinical Director

Akeela
06.2022 - Current
  • Provided clinical and operational oversight for outpatient, intensive outpatient, crisis, and residential treatment services at a community behavioral health clinic.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Provided direct support to clinical staff and executive leadership in preparation for regulatory audits, including The Joint Commission survey.
  • Developed and implemented strategic plans to meet budgetary and quality assurance goals.
  • Worked closely with the clinical leadership team and executive leaders to guide clinical and operational strategy.
  • Monitored departmental performance goals and provided feedback for underperforming areas.
  • Drafted and distributed reports to assist executive leaders and board members with critical business decisions.
  • Reduced clinical and operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions within the organization.
  • Monitored and coordinated clinical and operational workflows to optimize resources.
  • Assisted compliance director with implementing patient safety initiatives and monitoring performance.
  • Established and maintained effective communication with staff, healthcare providers, and community organizations to promote high-quality behavioral health care.
  • Developed and updated policies and procedures, maintaining compliance with HIPAA, The Joint Commission standards, and federal/state guidelines.
  • Defined quality assurance initiatives including clinical policies and procedures.

Senior Director of Behavioral Health

CommWell Health
04.2021 - 06.2022
  • Drove strategic improvements to enhance clinical, operational, and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Instituted formal operating procedures and enforced adherence to policies and regulations to ensure patient safety, high-quality services, and staff safety.
  • Performed continuous evaluations of clinical providers and support staff as well as policies to keep operations efficient and consistent.
  • Met with department supervisors and provided staff support to attain organizational goals.
  • Managed daily clinical practice and operations while overseeing multiple locations, including behavioral health outpatient services, crisis walk-in clinic, and residential services.
  • Monitored utilization for enhanced and residential services.
  • Established departmental performance goals and developed solution-focused initiatives for underperforming areas.
  • Optimized clinical and operational processes using analytics tools to address client-specific metrics and outcomes (patient satisfaction) and clinical staff performance metrics.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

Director of Behavioral Health

CommWell Health
01.2020 - 04.2021
  • Managed daily clinical practice and operations while overseeing multiple locations including behavioral health outpatient services, crisis walk-in clinic, and substance use residential program.
  • Worked closely with organizational leadership and the executive team to guide clinical, operational, and quality strategy for the behavioral health department.
  • Evaluated clinical, policy, and procedure documentation for quality assurance and alignment with regulatory requirements.
  • Trained and guided team members to maintain established benchmarks for productivity, patient satisfaction, quality, safety, and other performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Interim Clinical Quality Manager

CommWell Health
06.2019 - 01.2020
  • Maintained professional, organized, and safe environment for employees and clients.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Behavioral Health Specialist

CommWell Health
10.2015 - 06.2019
  • Conducted comprehensive clinical assessments for mental health, substance use, and co-occurring disorders in a federally qualified health center setting.
  • Provided individual, family, and group psychotherapy for individuals with mental health, substance use, and co-occurring disorders in outpatient and residential settings.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs, and provide support and resources.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Worked collaboratively with an interdisciplinary team of professionals to provide comprehensive care and minimize diversion.
  • Provided referrals to connect clients with other community resources to support behavioral health and well-being.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

Crisis Counselor

Holly Hill Hospital
12.2008 - 08.2021
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Used skills such as active listening and collaborative problem-solving to connect with patients and assess for safety risks.
  • Provided emergency response in crisis situations to mitigate risks and determine appropriate level of care.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Worked with hospital staff to initiate the involuntarily committed process.
  • Supported client in developing a crisis plan for discharge.

Licensed Counselor - Lead

NC Mentor
01.2014 - 10.2015
  • Clinical team lead for intensive in-home services working with youth and families.
  • Submitted required clinical documentation for utilization management and concurrent reviews.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change with clients and family.
  • Assessed clients' needs to provide appropriate therapeutic interventions, including crisis and risk assessments.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Supervised meetings with family members to help create support system for clients.

Admissions Coordinator

Strategic Behavioral Health
02.2013 - 08.2013
  • Confirmed all insurance benefits met standards of admissions for inpatient psychiatric hospital for youth and psychiatric residential facility treatment as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Completed preliminary documentation for incoming patients.
  • Compiled and analyzed data to track admissions trends and make recommendations for improvements.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Prepared and processed patient referrals and transfer requests.
  • Conducted patient intake interviews, comprehensive clinical assessments, and documenting relevant to admission.

School Counselor

Highland Elementary School
12.2009 - 02.2013
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
  • Facilitated classroom discussions to emphasize bullying prevention and character education.

Behavioral Health Director & Owner

Creative Counseling & Wellness
02.2008 - 12.2009
  • Managed daily operations inlcuding clinical caseload of adult and youth clients.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Organized and attended community events to network and partner with other human service businesses.
  • Established foundational processes for business operations.
  • Spearheaded innovative approaches to resource allocation and strategic planning.

Adjunct Instructor

Wayne Community College
08.2006 - 05.2007
  • Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Used lectures, discussions and demonstrations to increase learning and classroom success.
  • Created materials and exercises to illustrate application of course concepts.

Education

MBA Certification - Healthcare Management

Fayetteville State University
Fayetteville, NC
07.2024

Master of Arts - Community Counseling

Campbell University
Buies Creek, NC
12.2006

Bachelor of Science - Psychology

Appalachian State University
Boone, NC
05.2002

Skills

  • Healthcare Administration
  • Team Management
  • Staff Development
  • Performance Improvement
  • Clinical Leadership
  • Clinical Quality Improvement
  • Quality Improvement
  • Clinical Supervision
  • Patient Safety
  • Interdisciplinary Collaboration

Licensure

Licensed Clinical Mental Health Counselor Supervisor in NC

Timeline

Regional Clinical Director

Akeela
06.2022 - Current

Senior Director of Behavioral Health

CommWell Health
04.2021 - 06.2022

Director of Behavioral Health

CommWell Health
01.2020 - 04.2021

Interim Clinical Quality Manager

CommWell Health
06.2019 - 01.2020

Behavioral Health Specialist

CommWell Health
10.2015 - 06.2019

Licensed Counselor - Lead

NC Mentor
01.2014 - 10.2015

Admissions Coordinator

Strategic Behavioral Health
02.2013 - 08.2013

School Counselor

Highland Elementary School
12.2009 - 02.2013

Crisis Counselor

Holly Hill Hospital
12.2008 - 08.2021

Behavioral Health Director & Owner

Creative Counseling & Wellness
02.2008 - 12.2009

Adjunct Instructor

Wayne Community College
08.2006 - 05.2007

MBA Certification - Healthcare Management

Fayetteville State University

Master of Arts - Community Counseling

Campbell University

Bachelor of Science - Psychology

Appalachian State University

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