Christy Hayes
Fairmont ,WV
Summary
Dependable Coordinator provides excellent office management and administrative support. Highly organized and detail-oriented team player with strong work ethic and dedication to achieving goals.
Overview
22
22
years of professional experience
Work History
Member Services Representative
United Hospital Center Federal Credit Union
12.2024 - Current
- Enhance member satisfaction by addressing concerns promptly and providing professional assistance.
- Cross-train and back up other Member Service Managers.
- Maintain an organized database of member profiles, facilitating easy access to pertinent information when needed.
- Collect, input and file member verifying documents
- Open and close member accounts
- Provide details and collect required documents for loans
- Process incoming bill payments to correct accounts
- Process debit card and PIN orders
- Assist members with debit card and online account issues
- Mail statements and ACH return notices to members
- Opening and closing duties including running reports, balancing checks, vault and cash drawer
- Accurate handling of cash to include balancing of drawer, buying and selling to and from vault and processing member transactions
Hygiene Coordinator
Wilson Martino Dental
01.2022 - 10.2024
- Received and responded to patient requests via letters, emails, telephone calls and in-person interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained master schedule and set up appointments.
- Greeted patients at check-in, verifying patient demographics and insurance.
- Assisted patients at check-out and processed balance due.
- Verified patient insurance eligibility and benefits daily and entered into patient charts
- Aided as back-up for Managerial duties including but not limited to setting up financial agreements for patients, morning briefings and end of day clearing and reports.
- Entered data, generated reports and produced tracking documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Receive, update database of patient lab cases and store appropriately.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up management and other colleagues.
Digital Personal Shopper
Walmart
10.2020 - 12.2021
- Consistently meet deadlines and quality goals for accuracy and timeliness.
- Pick quality and accurate items for daily customer orders.
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Review customer orders closely to locate desired items and checked app regularly to identify any changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Respond to phone calls and manage appropriately
- Prep and dispense orders with accuracy and promptness
- Collaborate with delivery drivers on customer orders
- Supervise and direct employees
Customer Service Manager
Walmart
03.2019 - 10.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Directed and assisted Front End associates handling daily and complex requirements of Service Desk, Money Center, Cashiers, Hosts and Stockmen.
- Managed breaks and lunches for multiple employees
- Executed cash requests for company registers
- Completed Manager approvals as needed by staff
- Executed opening and closing processes for cash tils
Housekeeping Attendant
Courtyard By Marriott
08.2018 - 03.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Attended 15-30 guest rooms, including sweeping, mopping and vacuuming
- Sorted, washed, dried and delivered guest linens
- Delivered requested items to guests' rooms
- Ensured rooms stocked with necessary essentials
- Maintained complete security of rooms at all times
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries
Office Manager
Odyssey Rehabilitation
08.2008 - 04.2018
- Maintained computer and physical filing systems.
- Delegated to and supervised Administrative Assistant in daily tasks and performance
- Organized corporate office meetings to evaluate and identify ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance
- Updated employee paperwork and records and maintained Excel spreadsheet of compliance dates
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Supported Corporate staff, managers and employees by performing wide range of clerical and administrative tasks
- Received and submitted payments and applied amounts to customer balances
- Processed and recorded 940, 941, quarterly tax and 401K payments
- Entered and updated AP/AR into QuickBooks and Excel spreadsheet
- Assisted with end of month financials to include reconciliations and completing general ledgers on multiple accounts for reconciliation
- Processed direct deposits for employees for payments outside of payroll
- Reviewed and approved employee reimbursements for payroll
Teller
Fairmont Federal Credit Union
10.2003 - 04.2018
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Maintained confidentiality of bank records and client information
- Prepared ATM with daily currency
Education
High School Diploma -
Fairmont Senior High School
Fairmont, WV05.1998
Skills
- Customer Service
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Organizational skills
- Money handling
- Adaptability and flexibility
- Effective communication
- Discretion and Confidentiality
- Professionalism
Accomplishments
- Employee of Month after 3 months at Courtyard by Marriott
- Received Star of month at Walmart for excellent service
- Aided in the building and growth of Odyssey Rehabilitation
- Provided training to new personnel for other Wilson Martino locations
- Medical Terminology and Anatomy Certifications
References
Lauren Conner
Manager - United Hospital Center Federal Credit Union
304-698-2973
Michelle Gherke
Manager - Wilson Martino Dental (Fairmont)
304-476-4895
Tim Christopher
Asset Protection Coach - Walmart
304-669-5103
Tracy Williams
co-worker - Courtyard by Marriott
304-669-8126
Audrey Morris
co-worker - Walmart
570-932-1942
Jamie Cox
Human Resources & Payroll - Odyssey Rehabilitation
304-838-0806
Timeline
Member Services Representative
United Hospital Center Federal Credit Union
12.2024 - Current
Hygiene Coordinator
Wilson Martino Dental
01.2022 - 10.2024
Digital Personal Shopper
Walmart
10.2020 - 12.2021
Customer Service Manager
Walmart
03.2019 - 10.2020
Housekeeping Attendant
Courtyard By Marriott
08.2018 - 03.2019
Office Manager
Odyssey Rehabilitation
08.2008 - 04.2018
Teller
Fairmont Federal Credit Union
10.2003 - 04.2018
High School Diploma -
Fairmont Senior High School
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