Summary
Overview
Work History
Education
Skills
Contact
Education and Training
Timeline
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Christy Heller

Council Bluffs

Summary

Resourceful and meticulous Recruiter with over 20 years of industry experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline. Team player demonstrating ability to improve efficiency, productivity, moral and problem solving. Mentor and train team members to meet company standards and goals.

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.

Overview

28
28
years of professional experience

Work History

Team Lead Senior Recruiter

Triage Staff
01.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Staff, manage and recruit a full desk of HCPs indvidually, while managing, organizing and prioritizing a team of 8-10 recruiters ensuring they meet the required standards and expectations and setting higher goals.
  • Display daily leadership through personal work ethic and achievements.
  • Maintain database of assigned HCPs and serve as primary point of contact, acting as intermediary between HCPs and various administrative departments.
  • Coach recruiters on the use of advanced candidate sourcing techniques, developing internal and external search strategies.
  • Provide extensive coaching on proven experience and judgement to plan and accomplish goals.
  • Demonstrate daily creative steps for the team to grow independently and as a team.
  • Stay up to date on technology and process changes and throughly commincating to the team.
  • Daily evaluation of all activity by the team to ensure the indivdual and team are meeting goals and KPIs
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Assisted in recruitment to build team of top performers.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Collaborated with managers to identify and address employee relations issues.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Manage timely outbound and inbound communications to source, screen, qualify and hire HCPs across the US.
  • Consistently achieve performance targets across daily, weekly, monthly and quarterly KPI metrics.
  • Consistently build and maintain a robust pipeline of qualified HCP's throughout various methods of cold calling, leads, social media, referrals and retention,
  • Dedicated point of contact for assigned HCP's and sourced candidates guiding them through all stages of the placement life cycle from all pre employment tasks, including resume building, reference checks, submissions, Compliance and on boarding, travel and assignment to ensure smooth experience continuing in HCPs retention.
  • Asses HCP's qualifications diligently checking licenses, experience, and education against specific requirements.
  • Clearly explain compensation packages and highlight the personal and professional advantages of a travel career to potential candidates.
  • Collaborate with internal teams such as Payroll, Benefits, Compliance, Billing, Human Resources and Clinical Team to guarantee HCPs meet client standards, compensation and customer service.
  • Partner with Sales/Account Management team to identify new client opportunities and target clinical expertise for staffing needs.
  • Actively participate in training, meetings and events to stay informed and engaged.
  • Contribute a positivity to the team and department to uphold the company standards and practices. Contribute to continue a positive culture and environment.
  • Talk and build relationships and trust with HCPs.
  • Ambiguous goal setter, setting targets and crushing goals with laser focus.
  • Source, screen and hire top talent with finesse being a seasoned recruiter and closer.
  • Explained job duties, compensation and benefits to potential candidates.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Utilized internal recruiting systems including - LaborEdge, Hubspot, Bullhorn, Kamana, UKS, PowerBI
  • Collaborated with human resources/clinical teams to mitigate risks and verify regulatory compliance.
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
  • Fostered positive candidate experiences through transparent communication throughout the recruiting process.
  • Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
  • Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
  • Negotiated favorable compensation packages for new hires, ensuring company remained an attractive employer of choice.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Implemented innovative recruiting techniques to attract top talent in a competitive market.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Administered employee benefits programs and assisted with open enrollment.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.



Senior Recruiter

Triage Staff
09.2020 - 01.2022
  • Develop targeted recruitment strategies to attract qualified Health Care Professionals nationwide using diverse tools and channels.
  • Manage timely outbound and inbound communications to source, screen, qualify and hire HCPs across the US.
  • Consistently achieve performance targets across daily, weekly, monthly and quarterly KPI metrics.
  • Consistently build and maintain a robust pipeline of qualified HCP's throughout various methods of cold calling, leads, social media, referrals and retention,
  • Dedicated point of contact for assigned HCP's and sourced candidates guiding them through all stages of the placement life cycle from all pre employment tasks, including resume building, reference checks, submissions, Compliance and on boarding, travel and assignment to ensure smooth experience continuing in HCPs retention.
  • Asses HCP's qualifications diligently checking licenses, experience, and education against specific requirements.
  • Clearly explain compensation packages and highlight the personal and professional advantages of a travel career to potential candidates.
  • Collaborate with internal teams such as Payroll, Benefits, Compliance, Billing, Human Resources and Clinical Team to guarantee HCPs meet client standards, compensation and customer service.
  • Partner with Sales/Account Management team to identify new client opportunities and target clinical expertise for staffing needs.
  • Actively participate in training, meetings and events to stay informed and engaged.
  • Contribute a positivity to the team and department to uphold the company standards and practices. Contribute to continue a positive culture and environment.
  • Talk and build relationships and trust with HCPs.
  • Ambiguous goal setter, setting targets and crushing goals with laser focus.
  • Source, screen and hire top talent with finesse being a seasoned recruiter and closer.
  • Explained job duties, compensation and benefits to potential candidates.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Utilized internal recruiting systems including - LaborEdge, Hubspot, Bullhorn, Kamana, UKS, PowerBI
  • Collaborated with human resources/clinical teams to mitigate risks and verify regulatory compliance.
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
  • Fostered positive candidate experiences through transparent communication throughout the recruiting process.
  • Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
  • Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
  • Negotiated favorable compensation packages for new hires, ensuring company remained an attractive employer of choice.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Implemented innovative recruiting techniques to attract top talent in a competitive market.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Administered employee benefits programs and assisted with open enrollment.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Recruiter

Aureus Medical
04.2020 - 08.2020
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Prepared or maintained employment records using human resources management system software.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Administered employee benefit plans.
  • Hired employees and processed hiring-related paperwork.
  • Contacted job applicants to inform of application status.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Facilitated job application processes for qualified candidates.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.

Senior Relocation Coordinator / Aurhomes

CandA Industries
08.2002 - 04.2020
  • Managed Relocation for Traveling Healthcare professionals securing quality housing and accommodations while on travel contracts.
  • Research the nation to find affordable, safe housing to meet the travelers standards will on assignment.
  • Negotiate lease terms, contracts, pricing, fees, damage fees and terms communicating with vendors.
  • Building long term relationships with vendors to ensure the best service is being provided to our travelers.
  • Provided services to our Client Managers and Recruiters on a daily basis working to secure housing for their travelers. Building strong trusting relationships will accommodating secured housing for their travelers.
  • Senior coordinator training and developing new and current staff ensuring all procedures and policies were being met
  • Intern mentor and trainer.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Coordinated logistics for seamless transition of employees to new locations.
  • Facilitated communication between teams to streamline relocation efforts.
  • Addressed employee inquiries promptly, boosting satisfaction during relocations.
  • Supported employees throughout relocation process, ensuring smooth transitions.
  • Devised creative problem-solving techniques to overcome unexpected obstacles during relocations, ensuring smooth transitions for clients.
  • Continuously researched industry trends and best practices in relocation coordination, applying new knowledge to improve company processes and client experiences.

Corporate Administrative Assistant

CandA Industries
07.2001 - 08.2002
  • Responded to requests for data searches, office memo drafts or reference retrievals.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Supervisor

InfoUSA
04.1998 - 04.2001
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coordinated employee schedules according to shift changes and availability.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coached staff members to develop long-term career goals.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked closely with human resources to support employee management and organizational planning.
  • Organized client meetings to provide project updates.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Quality Assurance Coordinator

InfoUSA
08.1997 - 04.1998
  • Collaborated with other team members to perform internal QA audits.
  • Monitored and reviewed all call agents on the floor on a daily basis to ensure they were following all standards, procedures and company guidelines.
  • Ensured compliance with industry standards and regulatory guidelines for quality management systems.
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
  • Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.

Associated Business Call Agent

InfoUSA
03.1997 - 08.1997
  • Outbound call agent updating all business information in the database following scripted guidelines. Meeting strict standards of accuracy and calls per hour.
  • Provided accurate information to customers, increasing trust in services.
  • Assisted team in achieving performance targets by maintaining high quality standards.
  • Developed rapport with customers to improve experience and loyalty.

Education

Business Management/Vocal Music Performance and Ed

Northwest Missouri State University
Maryville, MO
08.1992

High School Diploma -

Thomas Jefferson High School
Council Bluffs, IA
05.1992

Skills

  • Candidate Screening
  • Candidate Sourcing
  • Client Relationship Management
  • Verbal and Written Communication
  • Candidate Pipeline Development
  • Contract Negotiation
  • Candidate Selection
  • Cold Calling
  • Pre-employment Screening
  • Recruitment Strategies
  • Self-Motivated Work Ethic
  • Salary Negotiation
  • Recruiting and Sourcing
  • Team Collaboration
  • Work Complaint Handling
  • Recruitment Management
  • Recruiter training and mentoring
  • Recruitment marketing
  • Salesforce expertise
  • Recruitment metrics analysis
  • Outbound calling
  • Online job boards
  • Candidate tracking
  • Strategic sourcing
  • Team motivation
  • Self-motivated work ethic
  • Time management
  • Contract negotiation
  • Cold calling

Contact

Council Bluffs, Iowa 51501

Education and Training

other,Council Bluffs, IA,other,Maryville, MO

Timeline

Team Lead Senior Recruiter

Triage Staff
01.2022 - Current

Senior Recruiter

Triage Staff
09.2020 - 01.2022

Recruiter

Aureus Medical
04.2020 - 08.2020

Senior Relocation Coordinator / Aurhomes

CandA Industries
08.2002 - 04.2020

Corporate Administrative Assistant

CandA Industries
07.2001 - 08.2002

Supervisor

InfoUSA
04.1998 - 04.2001

Quality Assurance Coordinator

InfoUSA
08.1997 - 04.1998

Associated Business Call Agent

InfoUSA
03.1997 - 08.1997

High School Diploma -

Thomas Jefferson High School

Business Management/Vocal Music Performance and Ed

Northwest Missouri State University

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Christy Heller