Christy Henard
Hagerstown,Maryland
Summary
I possess extensive experience as a Customer Support Representative and Appointment Setter, complemented by a solid foundation in administrative tasks and client engagement. I aim to utilize and further develop my organizational skills and customer service knowledge in a new role. In my last position, I distinguished myself as the top sales associate, showcasing my ability to thrive in a dynamic work setting. I am a committed, driven, and dependable professional with a strong aptitude for rapid and efficient learning. Maintaining confidentiality is of utmost importance to me.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Humana
01.2023 - 08.2024
- I managed a high volume of phone calls daily, with the primary objective of transferring as many calls as possible to the License Agents
- I recorded personal client information in the CRM system
- I consistently met and often surpassed my targets, achieving recognition as a top sales performer on a monthly basis in my previous position
Appointment Setter
American Sentry Solar
10.2018 - 07.2020
- I was responsible for contacting numerous households each day to articulate the advantages of solar energy and its potential to reduce electricity costs
- I entered confidential client data into the system for future reference, enabling the Sales Team to assess and finalize transactions
Office Assistant/ Registration
Belair Auto Auction
02.2010 - 01.2015
- Initially employed as a lot attendant responsible for parking and maneuvering vehicles along the production line for the auction.
- I subsequently advanced to a position in the registration office. In this role, I engaged directly with auto dealers, supplying them with vehicle numbers for auction processing.
- I entered all relevant vehicle information into the CRM system, ensuring that there were no discrepancies prior to or during the sale
Education
Vocational Certification - Medical Billing and Coding
University of Phoenix
Phoenix04-2022
High School Diploma -
Havre De Grace High School
Havre De Grace, MD06-2007
Skills
- Appointment scheduling
- Communication
- Multi-tasking
- Fast paced environment
- Determination
- Customer Service
- Problem-solving abilities
- Microsoft Office Suite
- Critical Thinking
- Data Entry
- Computer Proficiency
- Problem Resolution
- Payment Processing
- Professional telephone demeanor
- Product Sales
- CRM software proficiency
- Strategic sales knowledge
- Call center experience
References
- Zach Helton, (980) 406-6246
- Mike Dawley, (240) 382-8658
- Pam Morris, (240) 564-1340
Timeline
Customer Service Representative
Humana
01.2023 - 08.2024
Appointment Setter
American Sentry Solar
10.2018 - 07.2020
Office Assistant/ Registration
Belair Auto Auction
02.2010 - 01.2015
Vocational Certification - Medical Billing and Coding
University of Phoenix
High School Diploma -
Havre De Grace High School
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