Christy Hestilow
Waco
Summary
Dynamic healthcare leader with extensive experience at The Blake, specializing in dementia care and person-centered approaches. Proven track record in enhancing resident well-being through innovative care plans and effective communication. Skilled in medication management and staff development, fostering a compassionate environment that promotes family support and engagement.
Compassionate Memory Care Director qualified to create environments where both residents and staff members thrive. Enthusiastic professional with background managing budgets, maintaining staff of highly effective employees and communicating with all types of personalities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director Of Memory Care
The Blake
11.2024 - Current
- Assisted residents with daily living activities to enhance quality of life.
- Supported development and implementation of individualized care plans for residents.
- Collaborated with healthcare professionals to monitor resident health and wellbeing.
- Maintained accurate documentation of resident progress and care interventions.
- Organized recreational activities to promote social engagement among residents.
- Provided training on memory care best practices to new staff members.
- Ensured compliance with safety protocols and regulatory requirements in care delivery.
- Fostered a compassionate environment that encourages emotional support for residents and families.
- Organized engaging social events and therapeutic activities designed to enhance cognitive function and improve quality of life for residents.
- Promoted continuous improvement in care delivery by engaging staff in ongoing dementia care training and professional development opportunities.
- Coordinated interdisciplinary meetings between staff members to discuss residents'' progress, challenges, and ongoing care goals effectively.
- Maintained compliance with state regulations, ensuring appropriate documentation and reporting procedures were followed consistently.
- Assessed individual resident needs regularly, making necessary adjustments to their personalized care plans as needed.
- Reduced instances of behavioral issues by implementing innovative memory care techniques and activities.
- Evaluated staff performance and provided constructive feedback to promote professional growth in the caregiving team.
- Managed a team of caregivers, providing comprehensive training and support to ensure quality care delivery.
- Maximized resident engagement through effective collaboration with activities coordinators, tailoring various programs to individual interests and cognitive abilities.
- Enhanced resident well-being by developing person-centered care plans tailored to individual needs.
- Increased family satisfaction with the Memory Care program through effective communication and regular updates on resident progress.
- Developed strong relationships with residents'' families, addressing concerns promptly and compassionately while maintaining open lines of communication.
- Oversaw medication administration, ensuring accuracy and adherence to physician orders for optimal resident health outcomes.
- Monitored resident safety, implementing measures such as fall prevention protocols and secure wander management systems.
- Conducted routine audits of the facility environment, identifying potential hazards or areas needing improvement for optimal resident safety and comfort.
- Facilitated smooth transitions for new residents entering the Memory Care program by providing thorough assessments, orientations, and family support services as needed.
- Implemented best practices in dementia care, staying up-to-date on industry trends and research findings for continuous improvement of the program.
- Established a compassionate atmosphere in the Memory Care unit by fostering a culture of empathy and understanding among staff members.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
MDS Nurse
Regent Care Center Of Woodway
03.2024 - 11.2024
- Conducted comprehensive assessments for patient eligibility and care plans.
- Collaborated with interdisciplinary teams to optimize patient outcomes and communication.
- Documented patient health information in electronic health record systems accurately.
- Assisted in developing individualized treatment plans based on resident needs.
- Monitored compliance with regulatory standards and quality assurance protocols.
- Participated in training sessions to enhance knowledge of MDS processes and guidelines.
- Facilitated timely completion of MDS assessments through effective time management and organization skills.
- Maintained accurate medical records, ensuring proper reimbursement for services provided to patients.
- Demonstrated strong critical thinking skills in the analysis of complex medical information, ensuring accurate representation within the MDS system.
- Improved patient care by thoroughly reviewing and analyzing MDS assessments for accuracy and completeness.
- Collaborated with therapy departments to ensure accurate representation of patient needs within the MDS system.
- Strengthened relationships with families and residents through open communication regarding their involvement in the care planning process.
- Reduced errors in MDS submissions by conducting regular audits of completed assessments and providing corrective feedback to staff when necessary.
Marketing Executive
Willow Park
10.2022 - 06.2023
- Developed and executed marketing campaigns to enhance brand visibility.
- Conducted market research to identify trends and customer preferences.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Assisted in managing social media accounts, increasing engagement through targeted content.
- Created compelling promotional materials to support product launches and events.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
Clinical Nurse Liaison
Ascension
09.2018 - 10.2022
- Facilitated effective communication between patients, families, and healthcare teams to ensure coordinated care.
- Developed and maintained relationships with referral sources to enhance patient access to services.
- Conducted comprehensive assessments of patient needs to create tailored care plans.
- Collaborated with interdisciplinary teams to streamline patient transitions and improve outcomes.
- Educated patients and families about treatment options and resources for ongoing care support.
- Monitored patient progress and adjusted care plans in response to evolving needs and feedback.
- Provided leadership in quality improvement initiatives focused on enhancing the patient experience throughout their care journey.
- Maintained accurate documentation of patient interactions, care plans, and correspondence with healthcare providers within electronic medical records systems.
- Developed strong working relationships with insurance providers to ensure seamless coverage during care transitions for patients.
- Supported organizational goals by participating in community outreach events aimed at raising awareness of facility offerings and expertise among potential referral sources.
- Collaborated with physicians and case managers to determine optimal care settings for each patient based on clinical needs and insurance coverage.
- Educated patients and families on available resources, ensuring informed decision-making during the transition process.
- Responded to and investigated complaints and concerns of patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
MDS Nurse
Hillside Nursing And Rehabilitation
07.2016 - 09.2018
- Educated patients and families on care procedures and health management strategies.
- Supported data collection for quality improvement initiatives within the facility.
- Coordinated with billing department to facilitate appropriate reimbursement based on accurate completion of resident assessments.
- Optimized patient care through participation in Quality Improvement meetings with interdisciplinary team members.
- Increased efficiency in the MDS process by developing and implementing streamlined documentation procedures.
- Ensured regulatory compliance by maintaining up-to-date knowledge of CMS guidelines and applying them to daily practice.
- Promoted a culture of continuous learning among nursing staff by providing ongoing education on MDS best practices.
- Evaluated effectiveness of interventions implemented within care plans, making recommendations for adjustments as needed.
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Assessed electronic medical record for required documentation to support MDS coding.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted comprehensive assessments for patient eligibility and care plans.
- Collaborated with interdisciplinary teams to optimize patient outcomes and communication.
School Nurse
Whitney Intermediate School
07.2012 - 07.2016
- Administered first aid and emergency care to students in compliance with health regulations.
- Conducted health screenings and assessments to identify student medical needs.
- Developed and implemented individualized healthcare plans for students with chronic conditions.
- Educated students and staff on health-related topics, promoting wellness and preventive care.
- Collaborated with parents, teachers, and healthcare providers to coordinate student care services.
- Maintained accurate health records and documentation in accordance with state guidelines.
- Trained school personnel on emergency response procedures related to student health issues.
- Evaluated effectiveness of health programs and recommended improvements based on outcomes.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Screened for infectious diseases to help prevent spreading within school community.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, scoliosis, among others.
LVN Floor Nurse
Scott And White Clinic
07.2010 - 05.2012
- Administered medications and treatments as prescribed, ensuring patient safety and compliance with protocols.
- Monitored vital signs and reported changes to healthcare team, enhancing patient care accuracy and responsiveness.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Educated patients and families on health management strategies, promoting understanding of treatment plans and wellness practices.
- Streamlined documentation processes using electronic health record systems, increasing efficiency in patient information management.
- Implemented infection control measures that reduced incidence rates within the unit, enhancing overall safety standards.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and maintain licensure requirements.
- Contributed to a safe working environment by following infection control protocols and accurately reporting incidents or concerns.
- Acted as a liaison between patients, families, and healthcare providers to facilitate open communication and ensure all parties were informed of critical care decisions.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Reduced medication errors through meticulous attention to detail when administering treatments and medications.
Labor and Delivery Nurse
Goodall Witcher Hospital
05.2002 - 07.2008
- Provided comprehensive prenatal and postnatal care to patients, ensuring safety and comfort during labor and delivery.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for expectant mothers.
- Monitored fetal heart rates and maternal vital signs, promptly addressing any complications during labor.
- Educated patients on labor processes, pain management options, and postpartum recovery strategies.
- Led initiatives to streamline delivery room protocols, enhancing patient flow and operational efficiency.
- Conducted quality assessments of patient care practices, identifying opportunities for process improvements.
- Took records of birthdates and times, baby weights, lengths, head circumferences and APGAR scores.
- Maintained up-to-date knowledge of obstetric advancements and evidence-based practices through ongoing professional education.
- Assisted physicians with cesarean sections, forceps deliveries, and vacuum extractions to ensure safe births for both mother and baby.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Managed obstetric emergencies such as hemorrhage or dystocia swiftly by following established protocols in collaboration with healthcare team members.
- Coordinated efficient handoffs between shifts to maintain continuity of care for patients throughout their stay at the facility.
- Counseled families and patients through postpartum issues.
- Reduced complications during childbirth by closely monitoring fetal heart rate and promptly addressing any concerns.
- Prevented infections by adhering to strict sterilization protocols during invasive procedures, including catheterizations and surgical assistance tasks.
- Assisted doctors in monitoring baby and mother health during labor.
- Supported expectant mothers through prenatal education, ensuring they were well-informed about the birthing process and available options.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
Education
Associate of Science - Nursing
Hill College
Hillsboro, TX02-2002
Skills
- Activity programming
- Family support
- Assessment skills
- Care planning
- Dementia care expertise
- Person-centered approach
- Telephone and email etiquette
- Effective communication
- Client advocacy
- Exemplary communication skills
- Medication management
- Compliance oversight
- Recruiting and hiring
- Staff scheduling
- Staff development
- Assessments
- Onsite tours
- Quality services
- Medication inventory
- Budgeting oversight
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Team collaboration
- Active listening
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Certified in CPR/AED
- Training and mentoring
- Patient education and counseling
- Medication dispensing
- HIPAA guidelines
- Medical terminology
- Professionalism
Accomplishments
- Supervised team of 42 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Perinatal Care - Assisted physicians in focus studies in prenatal care.Performed basic physical assessments of newborns and infants.
- Documentation - Ensured charting accuracy through precise documentation.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Supervision - Headed onboarding process for new nursing staff.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Certification
- Licensed LVN - 23 years
- CPR
- Dementia Training
Languages
English
Full Professional
Timeline
Director Of Memory Care
The Blake
11.2024 - Current
MDS Nurse
Regent Care Center Of Woodway
03.2024 - 11.2024
Marketing Executive
Willow Park
10.2022 - 06.2023
Clinical Nurse Liaison
Ascension
09.2018 - 10.2022
MDS Nurse
Hillside Nursing And Rehabilitation
07.2016 - 09.2018
School Nurse
Whitney Intermediate School
07.2012 - 07.2016
LVN Floor Nurse
Scott And White Clinic
07.2010 - 05.2012
Labor and Delivery Nurse
Goodall Witcher Hospital
05.2002 - 07.2008
Associate of Science - Nursing
Hill College
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