Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christy Hodgen

LAFAYETTE,IN

Summary

Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.

Overview

6
6
years of professional experience

Work History

Community Manager

Cardinal Group Management
Boone, NC
10.2022 - Current
  • Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
  • Collected residents' monthly rent payments, recorded transaction details and kept delinquency below 2%.
  • Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
  • Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
  • Drove facility growth and increased resident morale by planning special activities.
  • Facilitated and maintained compliance with federal housing re-certification regulations.
  • Saved money by operating community within budget.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Monitor the wastewater treatment plant and report back to Ownership with daily and monthly water flows.
  • One on one work with Envirolink to ensure North Carolina DEQ standards are met to maintain a operating license.
  • Assisted in Leasing the property to 100% earlier then a year ago.

Assistant Community Manager

Cardinal Group Management
W LAFAYETTE, Indiana
11.2021 - 10.2022
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Fostered good working relationships with owners, residents and board members.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Created staff schedules in response to community needs.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Updated resident accounts with latest personal information and recent payments.
  • Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.

Leasing and Marketing Manager

Cardinal Group Management
West Lafayette, Indiana
06.2019 - 10.2022
  • Supported sales activities through promotional material and market research.
  • Executed strategic marketing plans to drive growth and retention and overall revenue for business.
  • Managed social media advertising to attract potential customers and build solid networking and community around company's brand.
  • Designed and produced graphic art and visual materials for various internal and external marketing campaigns.
  • Collected and reviewed data on target markets and campaign performance.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for events.

Senior Leasing and Marketing Associate

Collegiate Commuities
West Lafayette, IN
08.2017 - 05.2019
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Promoted property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Supported sales activities through promotional material and market research.
  • Assisted in reaching the 100% leased up mark for the property.
  • Voted #1 Leasing Agent for the company in 2019.

Data Input Specialist

Star Furniture
LAFAYETTE, IN
05.2017 - 08.2017
  • I received payments from customers for furniture, and kept a daily balance log, for which had to balance at the end of the night.
  • I handled invoices daily and file them in the order for which they purchasing.
  • Reviewed source documents to locate required data for entry.
  • Used data input interface to transcribe information from physical source documents into databases.

Education

Secondary - Social Studies

Saint Mary-of-the Woods College
04.2006

Diploma -

Rossville Jr. Sr. High School
05.1996

Skills

  • Sales and marketing
  • Knowledge of leasing and market conditions
  • Fair housing mandates
  • Computer skills
  • Leadership
  • Clerical
  • Training & Development
  • Conflict resolution
  • Team building
  • Work ethic
  • Multitasking
  • Flexible
  • Troubleshooting
  • Communication
  • Microsoft Office
  • Maintenance Oversight

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by an average of 100% in 2021 and 2022.
  • Led team to achieve 100% prelease, earning recognition from upper management and financial reward.
  • Promoted from Assistant Community Manager to Community, in less than 12-months.

Timeline

Community Manager

Cardinal Group Management
10.2022 - Current

Assistant Community Manager

Cardinal Group Management
11.2021 - 10.2022

Leasing and Marketing Manager

Cardinal Group Management
06.2019 - 10.2022

Senior Leasing and Marketing Associate

Collegiate Commuities
08.2017 - 05.2019

Data Input Specialist

Star Furniture
05.2017 - 08.2017

Secondary - Social Studies

Saint Mary-of-the Woods College

Diploma -

Rossville Jr. Sr. High School

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