Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Hoffman

Louisville

Summary

Dynamic Senior Field Representative at Ricoh USA with a proven track record in troubleshooting and enhancing operational efficiency. Skilled in effective negotiation and project management, I foster strong client relationships, driving increased loyalty and revenue. Developed preventive maintenance programs, significantly reducing downtime and improving service satisfaction.

Professional field representative with significant experience and readiness for impactful roles. Strong focus on team collaboration and adaptability to changing needs. Skilled in client relations, problem-solving, and strategic planning. Recognized for reliability and achieving results in dynamic environments.

Overview

2026
2026
years of professional experience

Work History

Senior Field Representative

Ricoh USA
2018 - Current
  • Troubleshot complex equipment issues, ensuring minimal downtime for clients.
  • Conducted on-site repairs and maintenance, enhancing operational efficiency.
  • Collaborated with cross-functional teams to improve service delivery processes.
  • Mentored junior technicians, fostering skill development and knowledge sharing.
  • Developed and implemented preventive maintenance programs to extend equipment lifespan.
  • Analyzed customer feedback to drive improvements in service performance and satisfaction.
  • Established strong client relationships, leading to increased loyalty and repeat business.
  • Enhanced customer satisfaction by providing timely and efficient field service support.
  • Managed inventory levels effectively, ensuring all necessary parts were readily available when needed for repairs or replacements.
  • Identified opportunities for upselling additional products or services, increasing revenue potential for the company.
  • Coordinated scheduling, prioritizing urgent requests while maintaining excellent time management skills.
  • Delivered exceptional customer service, addressing clients'' concerns in a professional manner and offering solutions tailored to their needs.
  • Ensured compliance with industry regulations by accurately documenting all service actions taken during each visit.
  • Improved client retention rates by building strong relationships and consistently exceeding expectations.
  • Participated in regular training sessions to stay up-to-date on emerging technologies relevant to our field operations.
  • Expedited resolution of complex technical issues by leveraging expertise across various product lines.
  • Demonstrated flexibility in responding quickly to changing situations or emergency call-outs as they arose, maintaining a high level of professionalism throughout.

Onsite Technician

Ricoh USA
2016 - 2018
  • Led troubleshooting efforts to identify root causes of recurring technical problems.
  • Mentored junior technicians on best practices in equipment handling and repairs.
  • Coordinated with vendors for timely procurement of necessary tools and parts.
  • Developed documentation for technical procedures, improving knowledge sharing among staff.
  • Contributed significantly towards increasing company revenue through upselling additional services based on the thorough understanding of client requirements.
  • Maintained a high level of professionalism and confidentiality while working on sensitive client systems, earning trust and fostering long-term relationships.
  • Enhanced productivity by proactively identifying potential problems and implementing preventive measures.
  • Performed regular maintenance on client equipment, prolonging the life of devices and reducing repair costs.

Site Manager

Ricoh USA
2015 - 2016
  • Led cross-functional teams to enhance operational efficiency and service delivery.
  • Developed and implemented strategic plans to optimize site performance and resource allocation.
  • Oversaw daily operations, ensuring adherence to company standards and compliance requirements.
  • Mentored staff to improve skills, productivity, and workplace safety practices.
  • Streamlined processes resulting in reduced turnaround times for service requests.

Site Supervisor

Ricoh USA
2012 - 2015
  • Supervised daily operations to ensure project timelines and quality standards were consistently met.
  • Coordinated workflow among teams, optimizing resource allocation and enhancing productivity.
  • Conducted site inspections to enforce compliance with safety regulations and industry standards.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.
  • Managed subcontractor performance, ensuring alignment with project specifications and deadlines.
  • Maintained records and logs of work performed and materials and equipment used.
  • Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.

Field Service Representative

Ricoh USA
2009 - 2012
  • Diagnosed and resolved technical issues for onsite equipment and systems.
  • Provided user support and training for software applications and hardware devices.
  • Streamlined maintenance processes, enhancing efficiency and reducing downtime.
  • Conducted thorough assessments of client needs to provide tailored recommendations for technology upgrades or replacements.
  • Maintained up-to-date knowledge of industry trends, allowing for more informed decisions when advising clients on technology solutions.
  • Efficiently managed inventory levels to ensure that necessary parts were always available for repairs or replacements.
  • Collaborated with team members to identify recurring issues and develop long-term solutions.

Education

High School Diploma -

Presentation Academy
Louisville, KY

Skills

  • Effective negotiation
  • Product demonstration
  • Territory management
  • Property management
  • Project management
  • Business relationships
  • Product training
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities

Timeline

Senior Field Representative

Ricoh USA
2018 - Current

Onsite Technician

Ricoh USA
2016 - 2018

Site Manager

Ricoh USA
2015 - 2016

Site Supervisor

Ricoh USA
2012 - 2015

Field Service Representative

Ricoh USA
2009 - 2012

High School Diploma -

Presentation Academy

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Christy Hoffman