Christy Holden
Pelham,AL
Summary
Coordinated delivery of optimal patient care to diverse patients through effective monitoring and treatment organization. Skillfully conduct assessments, update Cerner/ Ace-It documentation and complete ongoing case reviews to strengthen support. Well-versed in enforcing strict controls to quickly identify and resolve concerns.
Proven history of success in optimizing patient care as well-qualified and highly experienced RN Certified Case Manager. Minimize hospital stays through detailed focus on internal systems and individual patient needs. Focused on boosting utilization and department operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN FIELD CASE MANAGER
Sedgwick Claims Management
06.2022 - Current
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
RN CASE MANAGER PRN
Encompass Rehabilitation Hospital
06.2022 - Current
- Position is PRN one weekend a month is required
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
UAB SPAIN REHAB CLINICAL LIASON PRN
UAB Medicine
11.2021 - 09.2022
- This position was PRN one weekend a month was required
- Improved patient outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
- Enhanced interdisciplinary communication through regular team meetings and progress updates, leading to more effective care coordination.
- Streamlined documentation processes for increased efficiency in daily reports, resulting in improved patient tracking and monitoring.
- Provided clinical supervision and guidance to therapists, fostering a collaborative work environment that promoted professional growth.
RN Case Manager
Encompass Health Rehabilitation Hospital
01.2012 - 06.2022
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Directed appropriate preventive and rehabilitative nursing processes and protocols.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
RN Staff Nurse
Encompass Health Rehabilitation Hospital
01.2011 - 01.2012
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Administered medications via oral, IV and intramuscular injections, and monitored responses.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
- Gathered patient health data through interviews and observation, documenting all data in electronic records.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
- Promoted patient independence by teaching self-care skills.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Identified learning needs of patients and families and responded with advocacy and health education.
Registered Nurse
Shelby Ridge Rehab Select
10.2007 - 01.2011
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
- Administered medications via oral, IV and intramuscular injections, and monitored responses.
- Provided direct patient care, stabilized patients and determined next course of action.
- Audited charts and reviewed clinical documents to verify accuracy.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Implemented interventions, including medication and IV administration, catheter insertion and airway management.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
LPN
Brookwood Baptist Medical Center
08.2006 - 05.2009
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Cared for wounds, provided treatments and assisted with procedures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Delivered updates in patient status to charge nurse, recording all changes in medical records.
- Performed routine evaluations of each patient's status, needs and preferences.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Comforted and counseled patients and families throughout care process.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed functional assessments for admission and discharge.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with admissions, appointments, transfers and discharges.
Education
Bachelor Of Applied Science - Nursing
Chamberlain University
Downers Grove, IL06.2016
Associate Degree In Nursing - Nursing
Herzing University
Birmingham, AL08.2010
Licensed Practical Nurse - Nursing
Bessemer State Technical College
Bessemer, Al08.1996
Skills
- Case Management
- Discharge Planning
- Insurance Knowledge
- Managed Care
- Health Education
- Disease Management
- Quality Management
- Patient Education
- Cultural Competence
- Critical Thinking
- Teamwork and Collaboration
- Pain Management
- Adaptability and Flexibility
- Conflict Resolution
- Electronic Health Records
- Clinical Judgment
- Quality Improvement
- Nursing Informatics
- Patient Assessment
Certification
- Certified Case Manager
Timeline
RN FIELD CASE MANAGER
Sedgwick Claims Management
06.2022 - Current
RN CASE MANAGER PRN
Encompass Rehabilitation Hospital
06.2022 - Current
UAB SPAIN REHAB CLINICAL LIASON PRN
UAB Medicine
11.2021 - 09.2022
RN Case Manager
Encompass Health Rehabilitation Hospital
01.2012 - 06.2022
RN Staff Nurse
Encompass Health Rehabilitation Hospital
01.2011 - 01.2012
Registered Nurse
Shelby Ridge Rehab Select
10.2007 - 01.2011
LPN
Brookwood Baptist Medical Center
08.2006 - 05.2009
Bachelor Of Applied Science - Nursing
Chamberlain University
Associate Degree In Nursing - Nursing
Herzing University
Licensed Practical Nurse - Nursing
Bessemer State Technical College
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