Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
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Christy Holmes

Dallas,TX

Summary

Seasoned eCommerce Director with over 15 years of experience in driving growth and operational excellence across major marketplaces such as Amazon, eBay, and Walmart. Proven ability to enhance customer service and optimize online business operations, resulting in significant sales growth. Expertise in developing digital marketing strategies and improving user experience while leading cross-functional teams to achieve business objectives. Recognized for building strong relationships and implementing innovative solutions that enhance overall performance.

Overview

18
18
years of professional experience

Work History

ECommerce Director

Wonderfil LLC
Dallas, TX
12.2024 - Current
  • Company Overview: Develops and executes multichannel eCommerce strategy to drive sales and brand visibility across Amazon, eBay, Zoro Tools, Wal-Mart, Wayfair, Sears Marketplace, Target, and the company’s direct website (wonderfil.com).
  • Develops and executes multichannel eCommerce strategy to drive sales and brand visibility across Amazon, eBay, Zoro Tools, Wal-Mart, Wayfair, Sears Marketplace, Target, and the company’s direct website (wonderfil.com).
  • Oversees product catalog management for over 5,000 SKUs per platform, ensuring accurate listings, optimized content, and consistent branding.
  • Monitors and analyzes sales performance, traffic, and conversion metrics across all channels to identify growth opportunities and address under performance.
  • Lead cross-functional teams including marketing, customer service, logistics, and IT to ensure seamless eCommerce operations and a consistent customer experience with a 100% on-time shipment rate and a 99% on-time delivery rate.
  • Manages relationships with third-party service providers to leverage promotional opportunities, resolve operational issues, and stay informed on policy changes.
  • Ensures pricing strategy, inventory availability, and fulfillment processes are aligned across all platforms to maximize profitability and minimize out of stocks or overstock.
  • Stays current on eCommerce trends, platform updates, and competitor strategies to maintain a competitive edge in the marketplace.
  • Develops and executes multichannel eCommerce strategy to drive sales and brand visibility across Amazon, eBay, Zoro Tools, Wal-Mart, Wayfair, Sears Marketplace, Target, and the company’s direct website (wonderfil.com).

ECommerce Fulfillment Manager

Filter King
Miami, FL
07.2022 - 09.2024
  • Managed end-to-end ecommerce fulfillment operations across Amazon, eBay, Wal-Mart, and other marketplaces, handling over 15,000 direct-to-consumer shipments monthly.
  • Maintained an on-time shipment rate exceeding 98%, ensuring consistent order accuracy, timely processing, and customer satisfaction.
  • Oversaw warehouse and logistics coordination, optimizing workflow, packing efficiency, carrier relationships, and inventory accuracy.
  • Led and supervised the customer service team, ensuring fast, effective resolution of order issues, returns, and inquiries to uphold high service standards.
  • Implemented process improvements and automation tools to reduce shipping errors, improve turnaround time, and support scalability.
  • Monitored daily order flow and marketplace SLAs, proactively addressing bottlenecks to maintain fulfillment performance standards.
  • Ensured compliance with marketplace policies and shipping guidelines, minimizing chargebacks, late shipments, and negative feedback.

Office Operations Manager

Filters-Now
Creola, AL
07.2018 - 07.2022
  • Managed end-to-end ecommerce fulfillment operations across Amazon, eBay, Wal-Mart, and other marketplaces, handling over 15,000 direct-to-consumer shipments monthly.
  • Maintained an on-time shipment rate exceeding 98%, ensuring consistent order accuracy, timely processing, and customer satisfaction.
  • Oversaw warehouse and logistics coordination, optimizing workflow, packing efficiency, carrier relationships, and inventory accuracy.
  • Led and supervised the customer service team, ensuring fast, effective resolution of order issues, returns, and inquiries to uphold high service standards.
  • Implemented process improvements and automation tools to reduce shipping errors, improve turnaround time, and support scalability.
  • Monitored daily order flow and marketplace SLAs, proactively addressing bottlenecks to maintain fulfillment performance standards.
  • Ensured compliance with marketplace policies and shipping guidelines, minimizing chargebacks, late shipments, and negative feedback.

Product/Marketplace Manager

Filters-NOW
Creola, AL
09.2014 - 07.2018
  • Developed and successfully launched two new air filter product lines from concept to market across multiple sales channels, including Amazon and proprietary eCommerce sites.
  • Managed the lifecycle and performance of over 20,000 SKUs across a complex network of eCommerce platforms, Amazon, and six additional online marketplaces. Responsibilities included monitoring listing accuracy, pricing, inventory availability, keyword optimization, and product categorization to maximize visibility and conversion rates.
  • Oversaw strategic expansion into the Canadian eCommerce market, coordinating new product listings and operations on Groupon Canada, Amazon Canada, and through Fulfillment by Amazon (FBA) Canada.
  • Collaborated with marketing, operations, and warehouse teams to ensure alignment of promotional strategies, inventory planning, and new product rollouts across all sales channels.
  • Received company-wide recognition for exceptional work ethic, timeliness, and dedication, consistently meeting tight deadlines and exceeding performance expectations in a fast-paced, high-SKU environment.

Customer Service Representative

Filters-NOW
Creola, AL
01.2013 - 09.2014
  • Answered as many as 75 calls a day on a multi-line phone system within a high-volume environment from customers calling to place orders to angry customers calling in regards to damaged shipments or defective products in a professional manner, quickly identifying and resolving customer complaints.
  • Responded to as many as 50 customer site support chats daily on a multi website chat system, answering customer questions and assisting customers locate products on websites.
  • Improved international customer satisfaction by quickly providing freight costs, answering customers questions/concerns and ensuring international orders shipped on time and were delivered to the customer.
  • Demonstrated early on an ability to work quickly and efficiently while keeping a high level of attention to detail and accuracy by finishing assignments ahead of schedule with little to no inaccuracies.
  • Awarded Customer Service Representative of the Quarter for Excellent Customer Service.

Customer Support/Call Center Specialist

Ranstad Technologies [World Omni Finance]
Mobile, AL
07.2011 - 12.2012
  • Temporarily contracted to support the successful execution of two critical IT and operational projects for the organization.
  • Played a key role in supporting a Virtual Desktop Infrastructure (VDI) migration and Google Mail conversion, consistently exceeding expectations by promptly addressing user concerns, troubleshooting technical issues, and ensuring a smooth transition for end users.
  • Provided front-line support for a complex letter-generating interface, assisting with the successful handling of over 700 unique letter templates, ensuring accuracy, system functionality, and timely user assistance.
  • Demonstrated strong teamwork and collaboration, actively participating in group problem-solving efforts while maintaining a proactive and solution-oriented approach.
  • Exhibited strong research and troubleshooting skills, independently resolving technical and operational issues in a timely and effective manner, minimizing downtime and improving user experience.

Administrative Assistant & Data Imaging Specialist

Legal Imaging
Mobile, AL
08.2007 - 06.2011
  • Temporarily contracted to support the successful execution of two critical IT and operational projects for the organization.
  • Played a key role in supporting a Virtual Desktop Infrastructure (VDI) migration and Google Mail conversion, consistently exceeding expectations by promptly addressing user concerns, troubleshooting technical issues, and ensuring a smooth transition for end users.
  • Provided front-line support for a complex letter-generating interface, assisting with the successful handling of over 700 unique letter templates, ensuring accuracy, system functionality, and timely user assistance.
  • Demonstrated strong teamwork and collaboration, actively participating in group problem-solving efforts while maintaining a proactive and solution-oriented approach.
  • Exhibited strong research and troubleshooting skills, independently resolving technical and operational issues in a timely and effective manner, minimizing downtime and improving user experience.

Education

Communication, Business and Philosophy

University of South Alabama
Mobile, AL

Skills

  • Customer service and support
  • E-commerce platforms (Amazon Vendor & Seller Central)
  • Complaint resolution
  • Reporting and documentation
  • Adobe Creative Suite
  • Virtual desktop management
  • Data entry and management
  • Payment collection and handling
  • Domestic and international shipping
  • CPR certification
  • SPS Commerce expertise

References

  • Mike Lindell, Plant Manager, Filters-NOW, 251-752-4642, mike@filters-now.com, Superior at Filters-NOW
  • Sherri Jones, Shipping Manager, Filters-NOW, 251-609-0092, s.jones@filters-now.com, Co-Worker at Filters-NOW

Awards

  • Customer Service of the Quarter, Awarded for excellent customer service
  • Driving Service Excellence Award, Awarded for excellent customer service

Timeline

ECommerce Director

Wonderfil LLC
12.2024 - Current

ECommerce Fulfillment Manager

Filter King
07.2022 - 09.2024

Office Operations Manager

Filters-Now
07.2018 - 07.2022

Product/Marketplace Manager

Filters-NOW
09.2014 - 07.2018

Customer Service Representative

Filters-NOW
01.2013 - 09.2014

Customer Support/Call Center Specialist

Ranstad Technologies [World Omni Finance]
07.2011 - 12.2012

Administrative Assistant & Data Imaging Specialist

Legal Imaging
08.2007 - 06.2011

Communication, Business and Philosophy

University of South Alabama