Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Rooks

Perrysville,Cell

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

16
16
years of professional experience

Work History

Assistant Manager/General Manager

Pizza Hut
Loudonville, OH
05.1984 - 11.1999
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Led employee evaluations with constructive feedback to boost performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Supervised employees through planning, assignments, and direction.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Delegated work to staff, setting priorities and goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.

Assembly Line Worker

Schaeffler Transmission Systems
Wooster, OH
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Determined work assignments and assembly procedures to maximize efficiency and productivity.
  • Referred to work orders and blueprints to perform work to specifications.
  • Read and interpreted schematics, blueprints and assembly instructions to produce components.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Recognized defective material and reported issues to management.

Education

Certificate - Medical Assisting

Ashland County - West Holmes Career Center
Ashland, OH
05-2014

Associate of Arts - Health Administration

University of Phoenix
Tempe, AZ
03-2012

Skills

  • Staff Supervision
  • Supply Chain Management
  • Operations Oversight
  • Sales
  • Workflow Planning
  • Customer Relationship Management

Timeline

Assistant Manager/General Manager

Pizza Hut
05.1984 - 11.1999

Assembly Line Worker

Schaeffler Transmission Systems

Certificate - Medical Assisting

Ashland County - West Holmes Career Center

Associate of Arts - Health Administration

University of Phoenix

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Christy Rooks