Christy Hooks

Answered sales calls, customer service calls, and agent calls. I was a Supervisor Assistant. I done problem solving to help the agent to help the customer on 3rd shift call center.

• Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
• Contributed to team sales goals by upselling products and services to customers.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Passionate about learning and committed to continual improvement.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Entering data, codes, and forward them to data entry to be billed.

• Maintained accuracy, completeness, and security for medical records and health information.
• Utilized electronic medical record systems to store, retrieve and process patient data.

Taking patient information by making sure all info is correct and entered in computer for the ER staff.

• Managed multiple tasks and met time-sensitive deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.