Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Hopp

Pensacola

Summary

Collaborative leader with a dedication to partnering with teammates to promote an empowering and positive work culture. Skilled in building and maintaining relationships with customers, employees, and senior management. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

29
29
years of professional experience

Work History

Assistant Store Manager

Bealls Inc.
05.2023 - Current
  • Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Manage opening and closing procedures and recommend changes to enhance efficiency of daily activities.
  • Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotate merchandise and displays to feature new products and promotions.
  • Walk through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentor new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assist in recruiting, hiring and training of team members.
  • Develop a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provide weekly work schedules to employees to accommodate business demands and vacation requests.

Bakery Assistant Manager

Sprouts Famers Market
07.2021 - 10.2022
  • Ensured timely completion of all bakery tasks by delegating responsibilities effectively among staff members based on individual strengths and areas of expertise.
  • Oversaw inventory control processes to minimize waste and ensure consistent availability of fresh ingredients for optimal product quality.
  • Increased employee morale through effective communication channels resulting in a more cohesive team environment.
  • Maintained a clean and safe work environment by enforcing strict adherence to sanitation guidelines and occupation safety regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Provided comprehensive training for new employees, ensuring they became proficient in bakery procedures and safety standards.

Senior Housekeeping Supervisor

Open Air Resorts
02.2020 - 05.2021
  • Conducted regular inspections of assigned areas to ensure compliance with cleanliness and safety standards, ensuring a safe environment for both guests and staff.
  • Resolved guest issues promptly by addressing concerns related to room cleanliness or maintenance needs professionally and courteously.
  • Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
  • Contributed to the development of long-term strategies for continuous improvement within the housekeeping department by staying current on industry trends and incorporating new ideas or technologies where applicable.
  • Trained and mentored junior housekeeping staff, improving their skills and performance levels.
  • Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
  • Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
  • Streamlined room cleaning processes for faster turnover times, resulting in increased guest satisfaction ratings.

In-Home Senior Caregiver

Comfort Keepers - Senior Home Care
08.2017 - 04.2019
  • Improved seniors'' quality of life by providing compassionate and personalized care in their homes.
  • Facilitated open communication between family members about their loved one''s condition, enabling informed decision-making regarding ongoing care plans.
  • Ensured clients'' safety by performing regular home safety assessments and making necessary adjustments.
  • Enhanced client satisfaction by attentively addressing individual needs, preferences, and health concerns.
  • Demonstrated knowledge of elderly care best practices and stayed current on industry trends through continuous professional development initiatives.
  • Maintained thorough documentation to track client progress, updating care plans as necessary to address changing needs.
  • Adapted activities to accommodate cognitive decline or physical limitations in clients as needed, while maintaining client dignity and autonomy.
  • Provided nutritious meal planning and preparation based on dietary restrictions or preferences, promoting optimal health outcomes for clients.
  • Managed household tasks efficiently while maintaining a clean living environment for the seniors I cared for daily.
  • Promoted wellness by assisting with daily activities such as bathing, dressing, grooming, and medication management.

Manager of Fine Jewelry

JCPenny Department Store
08.1997 - 03.1999
  • Promoted exceptional customer service standards, leading to increased repeat business and client satisfaction.
  • Organized successful in-store events that showcased new collections and attracted potential buyers.
  • Optimized store layout for enhanced visual appeal, making it easier for customers to locate desired items quickly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed daily audits of all precious and semi-precious stones in coordination with loss prevention to minimize theft or mishandling of high ticket items.

Assistant Store Manager

Pier One Imports
06.1995 - 08.1997
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Education

GED -

Antelope Valley College
Lancaster, CA
08.2017

Skills

  • Customer Service and Engagement
  • Team Building and Leadership
  • Store Operations
  • Work Planning and Prioritization

Timeline

Assistant Store Manager

Bealls Inc.
05.2023 - Current

Bakery Assistant Manager

Sprouts Famers Market
07.2021 - 10.2022

Senior Housekeeping Supervisor

Open Air Resorts
02.2020 - 05.2021

In-Home Senior Caregiver

Comfort Keepers - Senior Home Care
08.2017 - 04.2019

Manager of Fine Jewelry

JCPenny Department Store
08.1997 - 03.1999

Assistant Store Manager

Pier One Imports
06.1995 - 08.1997

GED -

Antelope Valley College

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Christy Hopp